Manage all your Instagram business accounts from Freshworks

Connect multiple Instagram Business accounts to your Freshworks Customer Service Suite account in a jiffy! With this native integration (supported by our Neo platform), your agents can:

• Converse with customers through Instagram DMs
• Promptly respond to customer comments with all the context 
• Get notified and initiate engaging conversations from story mentions and comments on poststags.
• React to customers’ messages  

Enable round-the-clock support with bots and automation

Handle rush hours with ease using AI-powered bots and automation.

With the Freshworks Customer Service Suite - Instagram integration:

• Empower your team and bots to work together and provide round-the-clock service on Instagram.
• Deflect repetitive questions and free-up your agent’s time to solve complex queries.
• Capture customer information, and transfer them to your agents whenever needed.