Ace customer service with Freshworks’s WhatsApp business integration

Your customers have adapted to the new normal. Freshworks Customer Service Suite's
best-in-class AI-powered messaging software helps your team do the same.

How to use WhatsApp business integration with Freshworks?

The WhatsApp Business integration is available on the Pro and Enterprise plans.

1. Sign up for Freshworks to receive an email with the next steps

2. Provide the necessary details and apply for business approval by WhatsApp

3. Complete the OTP based setup and start using an official WhatsApp Business account with Freshworks

Whatsapp Messenger Integrations

Unlock the full potential of WhatsApp integration with Freshworks

Plug-in and use

Use the Marketplace to connect with tools like Freshdesk, Stripe, Calendly, etc

Route automatically

Route incoming messages to the right teams instantly and increase CSAT.

Analyze and Optimize

Derive insights from customer touchpoints and make business-critical decisions

Take service to customers

Use Freshworks with other digital channels like Messenger, LINE, Telegram, Messages, etc

Break the language barrier

Personalize your agent and customer experiences in 20+ languages. Automatically translate incoming messages

Secure your data

Use a robust and secure software that’s GDPR compliant

 

Here’s what our customers say about the Freshworks -WhatsApp integration!

Recommended by industry experts

FAQS

Connect with your customers on WhatsApp using Freshworks

  Get access to an official WhatsApp Business account with Freshworks in 5 days