Real-time resolution with chatbots
Guide your customers to a zero contact resolution, by helping them find the right answers to their questions instantly.
Deliver personalized resolutions at scale with our chatbots.
Work on the most pressing issues of the day while the chatbot engages with several visitors at once.
Hand-over tasks to the chatbot so you can step away from your desk as the bot answers your visitors.
Seamlessly solve problems for your customers by automating your chatbot to answer routine queries.
Build and launch customizable bots that are right for your business within minutes to offer instant customer service
Gracefully handover the conversation to an customer support representative and iImprove your CSAT
Bots support multiple languages so that you can run global support operations with ease.
Integrate your favorite tools like CRM to get data and personalize conversations
“We’re using Freshchat to solve our customers’ needs with precision, and in real time. It has ensured our customers receive prompt personalized experiences, and has also brought in operational efficiencies that make assisted buying extremely scalable.”
“After switching to Freshchat, our chat-to-conversion rate and reply rate on campaigns have increased by 50%.”
“With Freshchat, our customers do not have to wait for calls to connect and dedicate their precious time to seek help & support from us. Freshchat offers a frictionless way to reach out for support, raise or report any issue and this has helped us retain & delight our customers with quick & dependable support at all times.”
“We're a small team and don’t have a team of inside sales reps/client success team/customer support department. We needed a way to efficiently and effectively help our customers, prospects and visitors with the most common questions they have, without having to consistently monitor a live chat. We have found the structure, flexibility and appearance of the FAQ functionality within Freshchat to solve our challenge in a concise manner.”
“As DebtBusters strives to help as many South Africans as possible, a tool such as Freshchat enables us to assist more potential clients from a lead generation point of view, as well as ensuring our existing clients receive prompt assistance when using the chat function on our client portal.”
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