Freshdesk Messaging’s (Formerly Freshchat)
chatbots offer precise answers with intuitive self-service.

Offer 24/7 support

Work on the most pressing issues of the day while the chatbot engages with several visitors at once.

Transfer routine tasks to bot

Hand-over tasks to the chatbot so you can step away from your desk as the bot answers your visitors.

Automate repetitive queries

Seamlessly solve problems for your customers by automating your chatbot to answer routine queries.

Bot templates you can get started on today

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Help outside business hours
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Manage order cancellations
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Answer queries on payments
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Get immediate feedback

Scale your support to new heights with chatbots

Design a no-code bot builder

Build and launch customizable bots that are right for your business within minutes to offer instant customer service

Bring in a live-agent when needed 

Gracefully handover the conversation to an customer support representative and iImprove your CSAT

Offer multi-lingual customer service

Bots support multiple languages so that you can run global support operations with ease.

Connect with tools you already use

Integrate your favorite tools like CRM to get data and personalize conversations

Why our customers love us