Real-time resolution with chatbots

“After switching to Freshdesk Messaging, our chat-to-conversion rate and reply rate on campaigns have increased by 50%.”

“With Freshdesk Messaging, our customers do not have to wait for calls to connect and dedicate their precious time to seek help & support from us. Freshdesk Messaging offers a frictionless way to reach out for support, raise or report any issue and this has helped us retain & delight our customers with quick & dependable support at all times.”

“We're a small team and don’t have a team of inside sales reps/client success team/customer support department. We needed a way to efficiently and effectively help our customers, prospects and visitors with the most common questions they have, without having to consistently monitor a live chat. We have found the structure, flexibility and appearance of the FAQ functionality within Freshdesk Messaging to solve our challenge in a concise manner.”

“As DebtBusters strives to help as many South Africans as possible, a tool such as Freshdesk Messaging enables us to assist more potential clients from a lead generation point of view, as well as ensuring our existing clients receive prompt assistance when using the chat function on our client portal.”