Customer messaging software
Delight your customers with personalized conversations
Provide best-in-class conversational experience with Freshchat — #1 messaging software for your business needs.
Freshchat’s AI engine lets you have precise and meaningful conversations with your customers at scale.
✔️ Provide automatic responses to frequently asked questions with Freddy answer bot
✔️ Create engaging conversational experiences using DIY no-code custom flows
Be present and engage actively on channels that your customers use widely like web, mobile, social, and other messengers.
✔️Engage proactively and respond instantly on WhatsApp — a channel trusted by 59% of the population in APAC
✔️ Integrate with Facebook messenger and respond to queries on Facebook from your Freshchat inbox
✔️ Connect with other popular messengers like ABC, Line, and so on.
Don’t just stop with delight, acquire customers right within your website using hyper-targeted and personalized campaigns. Freshchat helps you reduce cart drop-offs, improve website conversions, and build a sales fast-lane without breaking a sweat.
✔️ Influence purchase with proactive and personalized campaigns
✔️ Provide an opportunity for your prospects to book meetings right within the messenger
✔️ Engage contextually with 360-degree visitor intel
✔️ Integrate with your CRM, marketing automation and other sales tools that you love
“With Freshchat’s APIs, we’ve customized our chat experience and are providing personalized support to our customers.”
“With Freshchat we introduced messaging across web and mobile, making us the very first major US credit card to offer messaging without interruption - keeping the conversation history across any device”
“We’re using Freshchat to solve our customers’ needs with precision, and in real-time. It has ensured our customers receive prompt personalized experiences and has also brought in operational efficiencies that make assisted buying extremely scalable.”
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