Sales and Marketing
IT Service Management
Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
By use case
Customer messaging software
Provide best-in-class conversational experience with Freshchat — #1 messaging software for your business needs.
Freshchat is an AI-powered messaging software that lets you provide personalized experiences to your prospects and customers all along their journey with you. Win customers for life by acquiring, engaging, and supporting them with meaningful conversations wherever they are and whenever they want.
✔️ Engage anytime with Bots
✔️ Support anywhere with messaging channels
✔️ Reach out proactively with campaigns
Freshchat’s AI engine lets you have precise and meaningful conversations with your customers at scale.
✔️ Provide automatic responses to frequently asked questions with Freddy answer bot
✔️ Create engaging conversational experiences using DIY no-code custom flows
Freshchat lets you pick between 35 languages like Chinese, Vietnamese, Japanese, Thai, and a lot more to interact with your customers. No, you do not need to speak their language, Freshchat automatically translates your conversations in the preferred language and provides a truly “wow” experience to your customers. Not just this, you can also set up bot flows in these 35 languages.
Be present and engage actively on channels that your customers use widely like web, mobile, social, and other messengers.
✔️Engage proactively and respond instantly on WhatsApp — a channel trusted by 59% of the population in APAC
✔️ Integrate with Facebook messenger and respond to queries on Facebook from your Freshchat inbox
✔️ Connect with other popular messengers like ABC, Line, and so on.
Don’t just stop with delight, acquire customers right within your website using hyper-targeted and personalized campaigns. Freshchat helps you reduce cart drop-offs, improve website conversions, and build a sales fast-lane without breaking a sweat.
✔️ Influence purchase with proactive and personalized campaigns
✔️ Provide an opportunity for your prospects to book meetings right within the messenger
✔️ Engage contextually with 360-degree visitor intel
✔️ Integrate with your CRM, marketing automation and other sales tools that you love
Integrate the tools that you already use with Freshchat to get all the context in one place.
“With Freshchat’s APIs, we’ve customized our chat experience and are providing personalized support to our customers.”
“With Freshchat we introduced messaging across web and mobile, making us the very first major US credit card to offer messaging without interruption - keeping the conversation history across any device”
“We’re using Freshchat to solve our customers’ needs with precision, and in real-time. It has ensured our customers receive prompt personalized experiences and has also brought in operational efficiencies that make assisted buying extremely scalable.”
‘Cause the future is conversational!
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