Why businesses prefer Freshdesk Messaging

Meet customers on their preferred channels

Engage with customers on WhatsApp, LINE, Telegram, FB Messenger, Apple Business Chat, etc., from a single inbox.

Resolve more queries at lower costs

Automate routine customer queries with AI-powered chatbots deployed using no-code bot builders. Scale efficiently without increasing headcount or budget.

Faster resolutions, better CSAT scores

Offer 24x7 support using intelligent automation and attractive self-help options that speed up resolutions and boost customer satisfaction.

10% OFF on any plan of your choice

Freshdesk Messaging

Save 10%  

on all Freshdesk Messaging plans, starting from $15/agent/month.

Save 10%

on all Freshdesk Messaging plans, starting from €15/agent/month.

Save 10%

on all Freshdesk Messaging plans, starting from R229/agent/month.

Save 10%

on all Freshdesk Messaging plans, starting from £12/agent/month.

Save 10%

on all Freshdesk Messaging plans, starting from ₹999/agent/month.

Save 10%

on all Freshdesk Messaging plans, starting from A$25/agent/month.

Deliver quick and effortless customer service through conversational messaging and AI-powered bots


Inbox Views

Conversation Labels

Shopify Integration

Business Hours

Canned Responses


Marketplace Apps

Assignment Rules

Triggered Messaging

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Disclaimer: This offer can only be availed by new customers who sign up through this page, and it is valid for all monthly and annual Freshdesk Messaging plans. The discount cannot be combined with any other offer and is subject to any additional terms and conditions contained in the extant Freshworks Terms of Service agreement. Offer valid till 31st December 2021.

Only businesses that fall within the 1-250 employees category are eligible for this offer.

Trusted by 50,000+ businesses for delivering delight

Everything you need to provide instant customer service

Build bots in minutes

Our no-code bot builder and customizable bot templates make it easy to deploy bots.

Enable contextual agent handoffs

Transfer conversations to agents when needed without losing context.

Offer proactive assistance

Anticipate customer needs and trigger contextual messages before customers reach out to you.

Integrate with your favorite apps

Use Marketplace to connect with other digital tools like Stripe, Calendy, etc.,

Break language barriers

Personalize your agent and customer experiences in 20+ languages.

Analyze and optimize performance

Measure and improve bot efficiency and also gain critical insights from customer touchpoints.



Powering millions of conversations for businesses of all sizes