Engage, sell, and support from anywhere
Introducing, the lead machine and customer advocate that's omnipresent.
If you already have an account, you can download the extension from here
Easily filter across new, assigned, and resolved conversations. Go one step further with shared views to engage in specific conversations — based on type, geography, people responding to it, and more.
Respond to conversations using words, emojis, or images. You can also attach FAQs or a canned response to your reply to fight the monotony and find a higher place on the productivity map.
Get all the intel you need from user profile and website navigation history to lead and ticket information from Freshsales and Freshdesk to respond confidently.
Assign conversations to an individual team member or to pre-created groups. Resolve them and convert them into Freshdesk tickets, if required.
Get notified of new conversations or response on existing conversations when you’re in the middle of drafting a report, upvoting new products away to glory, or engaging in your favorite community.
Leave private notes to make logs or to give context to another team member. Navigate to the Freshchat Team Inbox in one single click to get a larger picture.
“After switching to Freshchat, our chat-to-conversion rate and reply rate on campaigns have increased by 50%.”
“We’re using Freshchat to solve our customers’ needs with precision, and in real time. It has ensured our customers receive prompt personalized experiences, and has also brought in operational efficiencies that make assisted buying extremely scalable.”