MONTHLY
Save upto 20%
YEARLY
SPROUT

To get you started

FREE

10 team members
Unlimited contacts Save and access data of all leads and users you chat with.
  

10K MUV A monthly unique visitor is a visitor who visits your site or opens your app at least once within a 30-day window. $50 for every additional 100K MUV.
  • Priority Inbox Know which visitor or user needs immediate response with a view that sorts messages based on the response time due.
  • Message Channels Categorize conversations into topic-based channels like delivery, pricing, demo etc.
  • Integrations Integrate with Facebook Messenger, Slack, Shopify, Wordpress, and Freshdesk.
  • Mobile App Android and iOS app for team members to sell and support on the go.
  • Notifications Notify and alert with desktop, email, and push notifications
  • Triggered Messages
  • In-messenger FAQs
  • File Attachments & Quick Access
  • Reports
  • Assignment Rules
  • Smart Plugs
  • Business Hours
  • Limited Dashboard
  • Bots
  • In-app Campaigns
  • Co-browsing
  • IntelliAssign
  • Multilingual Support
  • IP Whitelisting

BLOSSOM

For all your support needs

$ 15

/team member/month
billed yearly monthly
Unlimited contacts Save and access data of all leads and users you chat with.

200K MUV A monthly unique visitor is a visitor who visits your site or opens your app at least once within a 30-day window. $50 for every additional 100K MUV.
  • Priority Inbox Know which visitor or user needs immediate response with a view that sorts messages based on the response time due.
  • Message Channels Categorize conversations into topic-based channels like delivery, pricing, demo etc.
  • Integrations Integrate with Facebook Messenger, Slack, Shopify, Wordpress, and Freshdesk.
  • Mobile App Android and iOS app for team members to sell and support on the go
  • Notifications Notify and alert with desktop, email, and push notifications
  • Limited Triggered Messages Trigger up to one campaign per month. Target, engage, and convert visitors
  • In-messenger FAQs Integrate FAQs inside the messenger and reduce the number of support queries.
  • File Attachments & Quick Access Send files, receive them, and create a repository for quick access.
  • Reports Monitor your helpdesk and team member performance.
  • Assignment Rules
  • Smart Plugs Pull information from external apps inside the team inbox to engage and reply with context
  • Business Hours
  • Limited Dashboard Get a real-time visual summary of conversation trends, speed of response, and CSAT ratings.
  • Bots
  • In-app Campaigns
  • Co-browsing
  • IntelliAssign
  • Multilingual Support
  • IP Whitelisting

ESTATE

Best value for large teams

$ 39

team member/month
billed yearly monthly
Unlimited Contacts Save and access data of all leads and users you chat with.

200K MUV A monthly unique visitor is a visitor who visits your site or opens your app at least once within a 30-day window. $50 for every additional 100K MUV.
  • Priority Inbox Know which visitor or user needs immediate response with a view that sorts messages based on the response time due.
  • Message Channels Categorize conversations into topic-based channels like delivery, pricing, demo etc.
  • Integrations Integrate with Facebook Messenger, Slack, Shopify, Wordpress, Freshdesk, Freshsales, Clearbit Reveal, and WhatsApp.
  • Mobile App Android and iOS app for team members to sell and support on the go.
  • Notifications Notify and alert with desktop, email, and push notifications
  • Unlimited Triggered Messages Trigger unlimited campaigns. Target, engage, and convert visitors.
  • In-messenger FAQs Integrate FAQs inside the messenger and reduce the number of support queries.
  • File Attachments & Quick Access Send files, receive them, and create a repository for quick access.
  • Reports Monitor your helpdesk and team member performance.
  • Assignment Rules
  • Smart Plugs Pull information from external apps inside the team inbox to engage and reply with context
  • Business Hours by group Assign custom business hours for groups
  • Advanced Dashboard Get a real-time visual summary of conversation trends, productivity metrics, and deep dive into any team member's performance.
  • Bots Automate lead capture, validate responses, and auto-upload leads into the CRM.
  • In-app Campaigns Onboard, support, and retain users with proactive messages. Target up to 10k users per day.
  • Co-browsing BETA 500 free minutes/team member/month. $5/month/account will be charged for every additional 500 minutes used.
  • IntelliAssign Route conversations to team members intelligently based on their skill levels and current chat load.
  • Multilingual Support Support messenger FAQs and message channels in more than 33 languages.
  • IP Whitelisting

24 x 7 email support and 24 x 5 phone support included with all plans

Can’t decide which plan is right for you?

See our complete feature comparison

Are you an early stage company?

Starting up can be hard.

And comes with its own challenges - qualified leads, engaged customers, and early evangelists make or break the game. Introducing, one less startup woe for you. Get our most recommended Garden plan in the price of Blossom plan.

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Eligibility Criteria

Frequently Asked Questions

How does the 30-day free trial work?

When you sign up, you instantly get access to our fully-loaded Garden plan for 30 days. We will alert you before your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.

What is MUV and how is it tracked?

A monthly unique visitor (MUV) is an individual user who visits a website within a 30-day window. The unique visitors are determined by a cookie that lasts for a period of 1 year or until the visitor clear the browser cookie meant for websites.

For mobile apps, the equivalent is a monthly active user (MAU) - an app user who opened your app at least once within the 30-day window. A unique app user is determined as the unique instance of the app installation until the user's app data is cleared or the app is uninstalled.

What are contacts and how does pricing work for it?

Contacts are leads and users you chat with. With Freshchat, get unlimited contacts on any plan — save and access their data without pay anything extra

How do credits work?

Credits have no currency or exchange value, are non-transferable and non-refundable, and will expire following the termination of your paid services plan with Freshchat. Credits will be used against subsequently generated invoice(s).

What if I don't want to pay by card?

We have an offline payment mode available. To avail that, your account must meet the following criteria

  • Be a paid plan
  • Must be billed annually
  • Must have at least 15 agents

Offline payment mode does not support active team member pricing. Chat with us or email us at support@freshchat.com for more details.
For more information on pricing, check out our detailed billing guide or chat with us.

                                                                            For more information, check out our detailed billing guide or email us at support@freshchat.com.