With over 2 billion users, WhatsApp has a penetration of over 80% across 15+ countries – It’s one of the world’s most popular messaging apps, and it’s likely that your customers use it daily.

68% of WhatsApp users agreed that WhatsApp is the easiest way to connect with a business. Using WhatsApp to connect with your customers yields game-changing benefits, including high engagement levels, increased retention, and positive customer service ROI.

In this playbook, you’ll discover the WhatsApp Business API’s diverse applications, and how you can get the most out of it using messaging software like Freshchat.

What's inside:

  • WhatsApp’s role in the pre-sale and post-sale stages of great customer experiences

  • How to get more value out of WhatsApp Business by pairing it with messaging software

  • 7-day roadmap to get started with Freshworks, a preferred WhatsApp Business Solution Provider

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