How does Freshdesk Messaging make live chat easy for you?

Access all customer messages in one place

Manage customer messages across all channels like email, in-app chat, website chat, WhatsApp, iMessage, etc., from a unified view.

Provide instant customer support

Resolve customer queries instantly with a combination of automated responses and contextual live-agent intervention.

Resolve more queries at a lesser cost

Save costs by automating repetitive customer questions and scale your business without increasing headcount or budgets.

Offer proactive customer service

Anticipate when customers need assistance and trigger messages offering proactive service instead of just reactive support.

Track your team's performance

Use custom analytics and reports to track your metrics, identify bottlenecks before they snowball, and stay on top on your goals.

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