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Buzztouch Includes Freshdesk’s Mobihelp in Its Arsenal; Makes Providing Support Via Smartphones Easier

Web-based app builder integrates MobiHelp SDK. Including support portal into iOS apps is now as simple as clicking a checkbox.

July 26, 2013

Web-based app builder integrates MobiHelp SDK. Including support portal into iOS apps is now as simple as clicking a checkbox.

Today, web-based app builder, Buzztouch and leading customer support solution, Freshdesk, announce a partnership to bring one-touch access to Freshdesk's MobiHelp, the iOS feedback SDK to Buzztouch users. MobiHelp already allows over 1000 app developers to directly get feedback from users, right from within the app, so this integration will be a useful add-on to developers on the Buzztouch ecosystem.

Buzztouch founder David Book said, "Buzztouch continually strives to provide meaningful value to developers and aspiring developers interested in creating apps in a dynamic and evolving marketplace. We are thrilled to add Freshdesk’s MobiHelp solution to our SDK partnership lineup to deliver useful and innovative customer support tools."

Lengthy Forms and Lengthier Phone Calls

Without an easy way to get support or provide feedback, disgruntled customers give poor ratings in the app store. Developers have to rely on guesswork to identify problems, and drive enhancements to their apps. According to a report released by Freshdesk in 2013, app users are not likely to fill out extensive forms, register for support or call support phone lines. They expect a rich support experience from within the app.

With the Freshdesk MobiHelp SDK, developers can chat directly with customers, share solutions and how-tos, and boost their app-store ratings.

Better, Faster Apps for Users and Developers

Buzztouch offers an easy open-source app builder for over 200,000 developers to add functionalities, screens and the actions using a variety of plug-ins. The Buzztouch - Freshdesk partnership now lets developers include MobiHelp into their apps, and start driving feedback from their users right from launch day.

Since developers don’t have to code their applications from scratch, or worry about porting their apps between iOS and Android systems, they can focus on things like richer usability and better functionality instead. With MobiHelp in their apps, end users can share feedback with developers within a single click, and developers can support them directly through Freshdesk.

Between Freshdesk’s freemium policy and Buzztouch’s free app building, even noob developers can now include an exceptional support experience within apps without paying a single dollar.

To learn more about Freshdesk’s online help desk solution, visit:, or check out a demo at:

About Freshdesk:

Freshdesk is a cloud-based help desk software that allows organizations to support their customers through email, phone, website, Facebook and Twitter. With powerful features, an easy to use interface and a freemium pricing model that makes it essentially a free support software for small businesses, Freshdesk is widely used by companies ranging from startups all the way up to enterprises. For more information, please visit or find us on Facebook: or Twitter: @freshdesk.

About Buzztouch

Buzztouch is open source, flexible, powerful, and professional web-based software that powers tens of thousands of iPhone, iPad and Android applications. The Buzztouch platform enables developers to create mobile applications ("apps") and manage dynamic content within existing apps. It is used in conjunction with the iOS and Android software developer kits (SDK’s). Founded in 2009 by IT entrepreneur David Book, Buzztouch is used by more than 200,000 people worldwide. Buzztouch headquarters are located in Monterey California. For more information visit

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Arvind Parthiban