IT Admins Can Now Integrate 300+ Apps and Get a Lot More Done from Their Service Desk
San Francisco, California
October 30, 2014
Freshservice, the cloud based ITIL Service Desk from Freshdesk, has just announced it has integrated 300+ web services with Zapier.
Freshservice was launched in January this year and brings in integrated game mechanics to the world of IT support. The Service Desk has been growing rapidly and recently became the first of its kind to launch in the revamped Google Apps marketplace. The new Zapier integration helps IT admins boost their productivity by helping them extend the capabilities of Freshservice and accomplish hundreds of useful tasks automatically.
Zapier is a web based platform that allows users to create zaps which connect multiple apps so that they can work together. IT admins can now set Freshservice to create triggers based on certain events like their server downtimes and bug reports. A new Pingdom or New Relic alert, for instance, can trigger a new ticket in Freshservice, so IT admins can look into the problem and track it from their Service Desk right away. Among other things, issues and cases reported in JIRA and FogBugz can also become tickets inside Freshservice.
Announcing the new integration, Shihab Mohammad, Product Manager, Freshservice, said: "IT admins love Freshservice for its customizability, and with the Zapier integration, we’re helping them get a lot more done without ever having to leave the Service Desk. We’re very excited, and can’t wait to see customers coming up with interesting possibilities that make IT support more efficient."
"We’re proud to be working with Freshservice to help IT Support teams across the world take advantage of 300+ apps connected to our platform," said Wade Foster, CEO of Zapier. "We’re especially excited to see the creative automations, such as integrating Freshservice with Box or Trello, that are thought up by our mutual customers."
Freshservice is a cloud-based service desk software that takes a fresh approach to ITIL. It comes with ITIL best practices out of the box, to help admins get started with great service quickly, without having to install anything. With Freshservice, organizations can scale their IT support with confidence by leveraging the asset discovery module and the CMDB. For more information, visit the Freshservice website or the official blog.
Freshdesk makes customer happiness refreshingly easy. The company is headquartered in San Francisco, California and has a development center in Chennai, India. Launched in 2010, Freshdesk has over 30,000 customers across the world, including 3M, Cisco, Honda, Hugo Boss, University of Pennsylvania, The Atlantic, QuizUp and Petronas. The flagship product allows organizations to support customers through email, phone calls, websites, forums and social media channels. With powerful features, an easy to use interface and a freemium pricing model, Freshdesk is widely used by companies ranging from startups to enterprises. For more information, please visit https://freshdesk.com