16th May 2018
Freshworks, the leading provider of cloud-based business software, has won the Collaboration Solution of the Year award for its cloud-based helpdesk product, Freshdesk - as announced at the UK Cloud Awards, which took place on Wednesday 16th May 2018.
Freshdesk provides customers with intuitive, feature-rich and affordable customer support software. Simon Johnson, UK&I General Manager at Freshworks commented on the company's win, "We are delighted to have won this fantastic award. Freshdesk helps companies collaborate around requests and work with customers on their problems to get them solved faster. It's a huge part of what we offer at Freshworks and I'm very proud it's success and uniqueness in the market has been recognised by the UK Cloud Awards.
Johnson continues, "Freshdesk provides a new user experience for helpdesk teams based on three key pillars of product design – an innovative and easy-to-use product experience, breadth of functionality, and affordable pricing. By combining these three elements together, Freshdesk supports customer helpdesk teams with a product that is simple to use, has all the necessary functions for managing service, and is extremely cost-effective compared to other solutions."
"The Freshdesk entry under UK Cloud Awards 2018 Collaboration Solution of the Year won over judges as it clearly articulated its value proposition to meet the needs of organisations committed to deliver a high level of service to its customers." Frank Bennett Head Judge UK Cloud Awards 2018.
The award entry looked into some of the key differentiators Freshdesk owns as a product, which included; better support for collaboration in one place; automation of service tasks; more personalisation support; and integration with other services. Companies currently using Freshdesk include Rightmove, Macmillan and Capita.
Freshworks Inc. is the parent company behind the suite of products, which includes Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat and Freshmarketer. The company’s suite of products is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers. Founded in October 2010, Freshworks Inc. is backed by Accel, Tiger Global Management, CapitalG, and Sequoia Capital India. Freshworks has its HQ in San Bruno, California and global offices in India, UK, Australia, and Germany. The company's cloud-based suite of SaaS products is widely used by over 150,000 customers around the world including the NHS, Honda, Rightmove, Hugo Boss, Citizens Advice, Toshiba and Cisco. To learn more about Freshworks, please visit http://www.freshworks.com.