Why Freshrelease + Freshservice duo?

Stay organized

Track and manage all your tickets and changes associated with a project within a single place.

Efficient change rollouts

With better context and visibility into associated development tasks, rolling out changes are highly smooth and efficient.

Resolve issues faster

IT Teams working closely with development teams can reduce turnaround time and increase adherence to SLAs.

Bug-free releases and deployments

The built-in testing module of Freshrelease ensures high-quality software releases and rollouts.

Deliver end results on time

Manage schedules and resources efficiently to get more work done, faster!

THE INTEGRATION

What can you do with the integration?

 

Integrated project management and ITSM

Create and link projects or project tasks with incidents, service requests, problems, or changes right within Freshservice.

Quickly review associated project or task progress from the associations tab.

Associated project view in Freshrelease

 

 

Create dev tasks from Freshservice

Freshrelease is closely integrated with an incident, problem, change and release modules of Freshservice. 

IT agents can now create or link one or more Freshrelease work items right from their Freshservice account.

associate dev tasks in freshservice

 

Keep track of all work

Agents can keep track of all the dev tasks raised in the past. A dev task can be a bug, user story or an epic in Freshrelease.

 

freshrelease tasks and projects in freshservice

 

Better Context

This integration gives all the Freshservice agents  Free guest access to Freshrelease. Agents have a full read-only view of tasks inside the Freshrelease. 

Developers can view the entire Freshservice ticket within Freshrelease even without a Freshservice license. 

 

gain better context of development tasks of Freshrelease within Freshservice

 

Do change management like a pro!

Assign approved changes to your development team by tracking them as user stories and tasks in Freshrelease.

Collaborate with your development team, get insights into code changes, stay up to date on dependencies and deploy changes like a pro!

an image of how one can manage change management in Freshservice using Freshrelease

 

Release high-quality changes

With built-in test case management, ensure quality and roll-out changes with confidence.

test case management in the freshrelease

 

Seamless collaboration

IT agents can seamlessly collaborate using comments and @mentions with the developer working on it. 

Coming up - We will also bring Freshconnect integration for contextual collaboration by Q3 2020.

 

Freshservice freshrelease seamless collaboration

Why Freshrelease - Freshservice integration is unique?

Native integration

Freshrelease is natively integrated with incident, service request, problem, and change management modules of Freshservice.

Bi-directional context

Help your IT agents gain complete context of project tasks linked to tickets right within Freshservice. Similarly, enable project members to gain full context of Freshservice tickets within Freshrelease.

Free Freshrelease guest access to all Freshservice agents

All Freshservice agents will get FREE guest access to Freshrelease. With this, agents can create tasks, @mention, comment, and view any Freshrelease task.