Break the wall between
IT & Engineering teams
Bring your IT and development teams closer, collaborate better and deliver results faster.
With better context and visibility into development work, rolling out changes are super smooth and efficient.
IT Teams working closely with development teams can reduce turnaround time and increase adherence to SLAs.
The built-in testing module of Freshrelease ensures high-quality releases.
Freshrelease is closely integrated with an incident, problem, change and release modules of Freshservice.
IT agents can now create or link one or more Freshrelease work items right from their Freshservice account.
Agents can keep track of all the dev work items raised in the past. A work item can be a bug, user story or an epic in Freshrelease.
Assign approved changes to your development team by tracking them as user stories and tasks in Freshrelease.
Collaborate with your development team, get insights into code changes, stay up to date on dependencies and deploy changes like a pro!
With built-in test case management, ensure quality and roll-out changes with confidence.
This integration gives all the Freshservice agents Free guest access to Freshrelease. Agents have a full read-only view of work items inside the Freshrelease.
Developers can view the entire Freshservice ticket within Freshrelease even without a Freshservice license.
IT agents can seamlessly collaborate using comments and @mentions with the developer working on it.
Coming up - We will also bring Freshconnect integration for contextual collaboration by Q1 2020.
The most common problem that exists in tech companies is a silo between IT support and developers. With Freshrelease - Freshservice integration we’re bringing them closer and bridging that gap.
Freshrelease is natively integrated with the incident, service request, problem and change management of Freshservice.
All Freshservice agents will get FREE guest access to Freshelease. Agents can @mention, comment, and view any Freshrelease work item.
Developers can view the entire Freshservice ticket right and conversations within Freshrelease even without a Freshservice license.