Indian customers have evolved. They are changing everything from where they shop to how they make payments.
In the race to win and retain customers, companies offering better, simpler and more memorable experiences are gaining an edge over even their larger competitors.
We’ve spoken to CX experts from industry-leading companies to figure out what customers want in the new decade. Our insights include trends such as the:
- Equal partnership of human and technology
- Importance of personalising your customer's experience
- Influence of employee satisfaction on customer happiness
Check out ‘Expert Insights CX 2020’ to learn how you can win customers-for-life.
We know that employees need to be taken care of and that employee engagement is important. Now even research supports that companies that have more engaged employees deliver better revenue. More and more companies are going to get focused on making sure they deliver positive customer experience through great employee experience
Digital Head
Grofers
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