About the report

A CRM is a huge investment. Businesses implement one for a quicker ROI and in the hope that it will make their sales teams more successful. Freshworks, in collaboration with Forrester, tried to understand whether this was really happening. 

That’s not all we wanted to understand. We asked sales leaders everything (there was to know) about their CRM experience. And they responded. Over 300 of them. From the US, Europe, and Asia.

 
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