Freshworks commissioned a custom study surveying 200 customer service decision-makers on their priorities for the future. The resulting opportunity snapshot offers insights into the role speed plays in meeting customer expectations and why businesses need to prioritize speed when defining their business strategy.
Findings from the study include:
Customer service speed and experience impact your revenue
Customer service is seen as a cost center despite its strategic importance
Near-term investments focus on improving customer experience and customers’ ability to self-serve.
Sorry, our deep-dive didn’t help. Please try a different search term.