About the event

There are almost 4 billion smartphone users, and nearly 70% of them use messaging services. You probably use these services yourself. It makes products sell faster and it leaves customers with a better experience that feels personal and genuinely fun. Messaging is quick, asynchronous, and - with all those emojis, stickers, gifs (yes, these can all be included into your chat offering), a great experience. As shoppers adopt messaging in their personal lives, it has become their preferred channel to communicate with their favorite brands. 

Messaging makes business sense too! Speedy service makes your customers happy. Agents can handle multiple conversations at a time, thereby offering you significant cost benefits. It’s no surprise that 70% of retail customer service leaders plan to invest more in chat this year.

Join us in this exclusive roundtable discussion where we go deeper into the reasons to implement messaging and share actionable tips on how to go about it. We’ll be gathering a few great speakers who have done wonders when it comes to all things chat. We’ll also have open discussion into the challenges you might be facing in chat solutions and scaling demand online.

A sneak peak at our agenda

Wednesday, September 8th

9:30 AM BST - 9:40 AM BST

Welcome address

Simon Johnson, General Manager UK&I, Freshworks

9:40 AM BST - 10:00 AM BST

5 reasons to say yes to messaging

Aslesha Nargolkar, Solution Engineer, Freshworks UK

10:00 AM BST - 10:15 AM BST

TOD's messaging journey

Divya Singh, Special Projects Manager, TOD'S

10:15 AM BST - 11:00 AM BST

Q&A and closing


 Moderator and Guest Speakers


Simon Johnson

General Manager for Freshworks UK&I


Aslesha Nargolkar

Solution Engineer,
Freshworks UK

Divya Singh

Special Projects Manager,
TOD'S Group