Case studies
CASE STUDY
MTN Cameroon delivers ‘EPIC’ customer experiences with Freshworks
CASE STUDY
Iba increases sales by 230% using chat support
CASE STUDY
Doctaly reduces consult times to 4 mins from 25 mins
CASE STUDY
Travix uses chat to navigate support during COVID-19
CASE STUDY
Telangana Govt. creates COVID-assessment bot
CASE STUDY
Shuttle Delivery resolves 95% of its queries with Freshchat
CASE STUDY
Delivery Hero relies on Freshchat to support a global rider fleet
CASE STUDY
Klarna wows its 80M customers with rapid resolutions
CASE STUDY
Leading US Financial Serv transforms its CX with Messaging
CASE STUDY
Dunzo resolves 48% of queries with chatbots saving 30% costs
CASE STUDY
Fantastic Services increases chat ROI by 100% using Freshchat
CASE STUDY
Why Wadi Degla SC moved from Intercom to Freshchat
CASE STUDY
MakeMyTrip increases agent efficiency by 3x
CASE STUDY
BEL USA brings down their operational costs
CASE STUDY
CISS scale their customer support operations by 3x
CASE STUDY
SuprDaily scales support on WhatsApp
CASE STUDY
Zoomcar improves customer retention with personalized support
CASE STUDY
Kaafmeem bumps CSAT score up to 4.7!
CASE STUDY
Musafir increases website engagement by 40%
CASE STUDY
FinAccel achieves 98% CSAT with Freshchat
CASE STUDY
SENS group achieves a 5/5 CSAT with Freshchat - WhatsApp
CASE STUDY
NuDebt increases revenue by 40% with Freshchat - WhatsApp
CASE STUDY
Mama Money improves their resolution SLAs by 40%
