Freshworks Customer Service Suite
Delight your customers—and your team—with a seamless, AI-powered omnichannel solution.
AI, channels, and customer context. Together at last.
Save time and effort with game-changing AI, the broadest channel coverage, and customer interaction details—all in a unified workspace. Next stop, unbeatable ROI.
More resolutions, fewer tasks
Every day brings more queries on more channels. With Freshworks Customer Service Suite, you can create and deploy intelligent chatbots in a snap, then watch them resolve issues 24/7. Automation reduces routine tasks; built-in AI helps agents, admins, and leaders excel.
All your channels, one time-saving view
Forget searching and toggling. Agents can dive into conversations with the context they need all in one place, so next steps are clear and personalization is easy. When it’s time for teams to collaborate, having a unified view across channels keeps everyone on track.
Fast to launch, easy to use
Needless complexity? No way. The complete Customer Service Suite lets you get started quickly, customize easily, and spend less time training and maintaining. Get more value more quickly with an omnichannel solution teams can start using from day one.
Capabilities
Improve efficiency and deliver excellent customer service every step of the way, thanks to a powerful array of features and capabilities enhanced with AI.
See what’s newOmnichannel solution
Engage customers wherever they are, including email, text, social, and other channels.
Advanced ticketing
Resolve customer issues faster with robust ticketing supported by AI and automation.
Self-service
Deflect customer queries 24/7 with quick-to-deploy, intelligent chatbots across channels.
Unified agent workspace
Bring data, tools, and processes together for maximum efficiency and convenience.
AI and automation
Let Freddy AI help customers, agents, admins, and leaders do more with less time and effort.
Collaboration
Work together easily with communication, information, and automation all in one place.
Intelligent insights and analytics
Stay ahead of emerging issues with proactive, AI-driven insights and next steps.
Streamlined admin
Take the pressure off admins with AI, workflow automation, and easy customizations.
Integrations
Scalability, not complexity. Freshworks Customer Service Suite integrates with your favorite apps, tools, and data for greater productivity and faster time to value.
Meet Freddy, everyone’s favorite AI assistant
Freddy AI has been a lifesaver and morale booster for our agents. Agents no longer need to waste time updating customer return information. Freddy checks the system for us and does the order update without direct human interaction.
We adopted Freshworks Freddy AI for a highly automated and personalized customer experience. We have been using it for a year and can confidently say that we have accomplished most of what we had in mind.
You can have great agents that care about the customer, but if they don’t have the tools to successfully service that customer, it’s hard to deliver that high level of personalization.
The experts have spoken
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