Session Overview

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Session #1 Session #2
  • The importance of having the right strategy in place before venturing into e-commerce
  • Is Direct-to-consumer (D2C) the right selling strategy in the next normal
  • Employing no-code tools to boost your online sales
  • Competitive Pricing — Deal-maker or deal-breaker
  • Criticality of logistics and inventory management for on-time delivery
  • Social Commerce — Creating a level-playing field for small and family-owned businesses
  • Are traditional marketing campaigns (OOH, TV spots, radio ads) still as relevant in today’s overtly digital marketing landscape
  • The impact of evolving consumer behavior and social distancing norms on the holiday season spending
  • Personalization in a contactless world
  • Beating customer choice paralysis through conversational commerce
  • Customer Loyalty Programs vs Customer Service — What's the #1 Brand Differentiator
  • Importance of on-time delivery and customer support in real-time
  • The importance of customer feedback in meeting customer expectations
  • How social listening helps you understand your customers' needs and gather valuable feedback

Speaker Lineup

Siddhant Rana

India & South Asia, Market Development Lead

Shopify

Sameer Narkar

Founder & Chief Software Architect

Konnect Insights

Kapil Makhija

CEO

Unicommerce

Ankit Porwal

Director of Ecommerce (Consumer Product Division)

L'Oréal

Simon Johnson

GM, Sales Leader & Growth Expert (UK & Ireland)

Freshworks

Pradeep Kumar

Head of Strategic Initiatives

PayPal

Nandkishor Tripathi

Global Head of Customer Experience

SurveySensum

James Hayes

Director of Business Development

Parcelhub