Featured Speakers

Ian Jacobs

Principal Analyst - Forrester Research

Ian Jacobs serves Application Development & Delivery Professionals. With a focus on the digital transformation of customer service, he is an expert in contact centers. His research keeps a sharp focus on customer experience and agent experience issues. Ian is an award-winning columnist, is regularly quoted in major global publications and is a frequent speaker at industry conferences.

Arun Mani

President, Freshworks - Europe

With over 20 years in various leadership roles, Arun served as C-level strategy adviser at both McKinsey and Accenture. An expert at solution-based selling, he has hands-on experience in building business teams for - operations, product development, and customer support. He currently leads initiatives focussed on expanding Freshworks operations in Europe.