Whether this crisis leads to an economic downturn or not, you need to start preparing your contact center for the future. Don’t wait for mandatory budget cuts to optimize your customer service operations. Learn how to enhance flexibility, spend wisely, and keep customer connections strong. Be the voice of reason in your customer service organization.
Join us on this webinar featuring Ian Jacobs, Principal Analyst - Forrester, to understand how you can maintain customer loyalty while optimizing your contact center costs.
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Principal Analyst - Forrester Research
Ian Jacobs serves Application Development & Delivery Professionals. With a focus on the digital transformation of customer service, he is an expert in contact centers. His research keeps a sharp focus on customer experience and agent experience issues. Ian is an award-winning columnist, is regularly quoted in major global publications and is a frequent speaker at industry conferences.
President, Freshworks - Europe
With over 20 years in various leadership roles, Arun served as C-level strategy adviser at both McKinsey and Accenture. An expert at solution-based selling, he has hands-on experience in building business teams for - operations, product development, and customer support. He currently leads initiatives focussed on expanding Freshworks operations in Europe.
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