The Three Part Series
Webinar 1
How to create a customer centric culture
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Defining Customer Centric Culture
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Values, Beliefs and Culture
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CX focused employee hiring, training, and coaching
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Employee engagement strategies
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Best practices for cultivating a customer-focused culture
Webinar 2
Designing your customer experience strategy
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Define a customer experience strategy
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Developing a brand experience strategy
Webinar 3
Measuring ROI & Metrics
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CX metrics for enhancing experience quality, satisfaction, and loyalty
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Experience measurement methodologies
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Ability to illustrate ROI and business value of CX investments
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Know where you stand: Customer Happiness Benchmark Report