“By 2020, Customer Experience will overtake price and product as the top brand differentiator”

a recent study by Walker

Customers today demand customers experiences both online and offline that are marked by immediacy, personalisation and convenience. 47% of customers today have higher expectations from companies than they did 2 years ago.As these demands change, companies have transformed they way their engage with their customers. C-suite executives have now begun to shift their focus to customer experience and engagement. 

We have designed this webinar series that to cater to the needs of professionals in leadership who are responsible for customer experience and engagement. Each session is carefully curated to ensure it has a practice guide and examples of companies delivering moments of world-class customer experiences.