Webinar session for guest only

How do we strengthen our Customer Experience in a pandemic?

 

Today’s customers expect businesses to be available when and where they need them. But many Customer Experience (CX) tools just weren’t built for this reality. CX apps are siloed, data is fragmented, and teams are disconnected. On top of that, the current pandemic has increased demand on support teams as customers migrate to using websites, social media and call centres to voice their issues all within the new remote work model. This leads to a broken customer experience and frustrated agents.

To meet these challenges, organizations need a modern CX platform to delight customers, empower agents, and scale with their business. It must:

deliver an effortless Omni-channel experience for everyone (customers, agents, and admins),

provide data-driven insights for decision makers,

meet the customers on their preferred channel (what’s app, Facebook, email, phone etc.)

and improve agent onboarding, productivity, and satisfaction.

Join us, as we share with you, patented tools that can enhance your customers’ experiences on your Digital Transformation journey.

Secure your customer base, drive customer (and employee) loyalty, and improve your profitability with Freshworks, a solution that is adaptive to your customer needs.

• Learn how to retain customers by enhancing the customer experience using digital tools.
• Accelerate your digital transformation with an integrated suite of tools.
• Deliver quality CX and EX with Freshworks