Freshworks Digital Roadshow

Making CX Conversational: The Winning Blueprint for 2021

2020 has been the year of accelerated digital transformation and this has set the stage for 2021.

Is 2021 going to be the blueprint year for “Conversational CX”?

Forward-looking organizations are increasingly adopting a Conversational CX model. Conversational CX blends the power of asynchronous messaging with AI chatbots, making support convenient for customers and scalable for organizations. All this, while maintaining a personal one-on-one experience. Conversational CX equips organizations to deal with the surge in demand for digital engagement.

In this latest edition of the Freshworks Digital Roadshow, we have gathered CX and Industry experts across Middle East & Africa for this 60-minute session to discuss:

• A summary of 2020, the year of accelerated digital transformation

• A round-up of the key trends that will shape 2021

• Practical steps + best practices regardless of the level you are at today

• The key role of technology to winning repeat customers