12:00 PM - 12:05 PM - Welcome Address
12:05 PM - 12:30 PM - Panel Discussion | Looking Ahead: Customer Engagement in 2021 with Vishal Chopra, Head of Field Marketing - Freshworks
12:35 PM - 12:50 PM - ‘Wow’ your customers at their fingertips with Freshworks | 'Conversational CX' Product Demo with our Freshworks Solutions Engineer
12:50 PM - 1:00 PM - LIVE QnA
1:00 PM - Closing


sanjay sanjay
Hosted by: Sanjay Kumar

Field Marketing - Middle East & Africa


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Adebayo Adedeji

Chief Executive Officer

Wakanow, Nigeria

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Prashant Bhaga

National Head of Digital Fulfilment

Yellow Pages SA

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Rachna Sahni

Head of Innovation & Transformation

Securex, Kenya

vishal vishal
Vishal Chopra

Head, Field Marketing - INSEA MEA


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Clint Payne 

Program Manager, Customer Experience

Multichoice, South Africa