12:00 PM - 12:05 PM - Welcome Address
12:05 PM - 12:30 PM - Panel Discussion | Looking Ahead: Customer Engagement in 2021 with Vishal Chopra, Head of Field Marketing - Freshworks
12:35 PM - 12:50 PM - ‘Wow’ your customers at their fingertips with Freshworks | 'Conversational CX' Product Demo with our Freshworks Solutions Engineer
12:50 PM - 1:00 PM - LIVE QnA
1:00 PM - Closing
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