Agenda

12:00 PM - 12:05 PM - Welcome Address
12:05 PM - 12:30 PM - Panel Discussion | Looking Ahead: Customer Engagement in 2021 with Vishal Chopra, Head of Field Marketing - Freshworks
12:35 PM - 12:50 PM - ‘Wow’ your customers at their fingertips with Freshworks | 'Conversational CX' Product Demo with our Freshworks Solutions Engineer
12:50 PM - 1:00 PM - LIVE QnA
1:00 PM - Closing

Speakers

Hosted by: Sanjay Kumar

Field Marketing - Middle East & Africa

Freshworks

Adebayo Adedeji

Chief Executive Officer

Wakanow, Nigeria

Prashant Bhaga

National Head of Digital Fulfilment

Yellow Pages SA

Rachna Sahni

Head of Innovation & Transformation

Securex, Kenya

Vishal Chopra

Head, Field Marketing - INSEA MEA

Freshworks

Clint Payne 

Program Manager, Customer Experience

Multichoice, South Africa