9:30  AM - 9:40 AM - Welcome Address & Introduction
9:40 AM - 10:10 AM - Panel Discussion | Building the future - Customer Experience in the new economy with Vishal Chopra, Field Marketing - Freshworks
10:10AM - 10:20 AM - Discover Versatility & Intuitivity with Freshworks | Omnichannel Product Demo with Vivek Rajan, Head of Pre- Sales , Freshworks
10:20 AM - 10:30 AM - Live QnA


Vishal Chopra

Head, Field Marketing - MEA


Vivek Kuttalam Rajan

Pre Sales & Program Management Lead - MEA


Nancy Adongo Ong'any

Director Of Customer Service,

M- KOPA Solar, Kenya 

Adebayo Adedeji

Chief Executive Officer,

Wakanow, Nigeria

Hazvinei Ashley Matsangaise

Call Centre Manager,

Econet Wireless, Zimbabwe

Laura Chite,

Chief Executive Officer,

CIO East Africa, Kenya