9:30  AM - 9:40 AM - Welcome Address & Introduction
9:40 AM - 10:10 AM - Panel Discussion | Building the future - Customer Experience in the new economy with Vishal Chopra, Field Marketing - Freshworks
10:10AM - 10:20 AM - Discover Versatility & Intuitivity with Freshworks | Omnichannel Product Demo with Vivek Rajan, Head of Pre- Sales , Freshworks
10:20 AM - 10:30 AM - Live QnA


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Vishal Chopra

Head, Field Marketing - MEA


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Vivek Kuttalam Rajan

Pre Sales & Program Management Lead - MEA


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Nancy Adongo Ong'any

Director Of Customer Service,

M- KOPA Solar, Kenya 

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Adebayo Adedeji

Chief Executive Officer,

Wakanow, Nigeria

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Hazvinei Ashley Matsangaise

Call Centre Manager,

Econet Wireless, Zimbabwe

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Laura Chite,

Chief Executive Officer,

CIO East Africa, Kenya