9:30 AM - 9:35 AM - Welcome Address
9:35 AM - 9:45 AM - Keynote Session | Future of CX with Manish Mishra Business Head - Freshworks
9:45 AM - 10:10 AM - Panel Discussion | What does it take to become a customer-for-life organization in the ‘new normal’? with Vishal Chopra, Field Marketing - Freshworks
10:10AM - 10:20 AM - Customer Presentation - TBD
10:20 AM - 10:30 AM - Live QnA
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