Agenda

9:30  AM - 9:35 AM - Welcome Address
9:35 AM - 9:45 AM - Keynote SessionFuture of CX with Manish Mishra Business Head - Freshworks
9:45 AM - 10:10 AM - Panel Discussion | What does it take to become a customer-for-life organization in the ‘new normal’? with Vishal Chopra, Field Marketing - Freshworks
10:10AM - 10:20 AM - Customer Presentation - TBD
10:20 AM - 10:30 AM - Live QnA

Speakers

Vishal Chopra

Head, Field Marketing - MEA

Freshworks

Manish Mishra

Senior Director & Head - MEA

Freshworks

Roland Naidoo

Head,Customer Operations,

Multichoice

Pieter-Ben Pienaar

Managing Executive: IT, Technology & Innovation

NuDebt Management (Pty) Ltd

Shaygen Arumugam

Portfolio Manager, MRP IT

Mr Price Group Limited