9:30  AM - 9:35 AM - Welcome Address
9:35 AM - 9:45 AM - Keynote SessionFuture of CX with Vivek Rajan, Pre Sales Head - MEA ,Freshworks
9:45 AM - 10:10 AM - Panel Discussion | What does it take to become a customer-for-life organization in the ‘new normal’? with Vishal Chopra, Field Marketing - Freshworks
10:10AM - 10:20 AM - Customer Presentation with Pieter - Ben Piennar Managing Executive: IT, Technology & Innovation, NuDebt Management (Pty) Ltd.
10:20 AM - 10:30 AM - Live QnA


Vishal Chopra

Head, Field Marketing - MEA


Roland Naidoo

Head,Customer Operations,


Pieter-Ben Pienaar

Managing Executive: IT, Technology & Innovation

NuDebt Management (Pty) Ltd

Shaygen Arumugam

Portfolio Manager, MRP IT

Mr Price Group Limited

Vivek Kuttalam Rajan

Pre Sales & Program Management Lead - MEA


Bharath Karnam

Head of Supply Chain & CX

Landmark Group