9:30  AM - 9:40 AM - Welcome Address & Introduction
9:40 AM - 10:15 AM - Panel Discussion | Building the future - Customer Experience in the new economy with Vishal Chopra, Field Marketing - Freshworks
10:15AM - 10:25 AM - Presentation|Omnichannel Engagement & Chatbots 
10:25 AM - 10:30 AM - Live QnA


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Vishal Chopra

Head, Field Marketing - MEA


vivek rajan vivek rajan

Vivek Kuttalam Rajan

Pre Sales & Program Management Lead - MEA


rejin rejin

Rejin Geo

Director of Ecommerce

Alhasawi Group

kim kim

Kim Taylor

Customer Experience Director

Flight Centre Travel Group SA

nash nash

Nash Pillay

Director, VIC IT Consulting

South Africa