9:30 AM - 9:40 AM - Welcome Address & Introduction
9:40 AM - 10:15 AM - Panel Discussion | Building the future - Customer Experience in the new economy with Vishal Chopra, Field Marketing - Freshworks
10:15AM - 10:25 AM - Presentation|Omnichannel Engagement & Chatbots
10:25 AM - 10:30 AM - Live QnA
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