Agenda

9:30  AM - 9:40 AM - Welcome Address & Introduction
9:40 AM - 10:15 AM - Panel Discussion | Building the future - Customer Experience in the new economy with Vishal Chopra, Field Marketing - Freshworks
10:15AM - 10:25 AM - Presentation|Omnichannel Engagement & Chatbots 
10:25 AM - 10:30 AM - Live QnA

Speakers

Vishal Chopra

Head, Field Marketing - MEA

Freshworks

Vivek Kuttalam Rajan

Pre Sales & Program Management Lead - MEA

Freshworks

Rejin Geo

Director of Ecommerce

Alhasawi Group

Kim Taylor

Customer Experience Director

Flight Centre Travel Group SA

Nash Pillay

Director, VIC IT Consulting

South Africa