11:00 AM - 11:05 AM - Welcome Address
11:05 AM - 11:15 AM - Keynote SessionFuture Forward: Understanding & Preparing for the Future of CX with Vinod Chandramouli, Business Head - Freshworks
11:15 AM - 11:35 AM - Panel Discussion | What does it take to become a customer-for-life organization in the ‘new normal’? with Vishal Chopra, Field Marketing - Freshworks
11:35 AM - 11:50 AM - Discover Versatility & Intuitivity with Freshworks | Omnichannel Product Demo with Aadhithya Nelavai, Product Specialist - Freshworks
11:50 AM - 12:00 PM - LIVE QnA


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Hosted by: Sandeep John

Field Marketing, South East Asia


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Arun Raj Rajendran

Chief Information Officer

Supara Group

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Kee Siak Chan

Founder & CEO

Exabytes Network Sdn Bhd

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Kannan Rajaratnam

Regional Head of Payments & Customer Operations


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Vinod Chandramouli

Business Head - South East Asia


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Vishal Chopra

Head, Field Marketing - South East Asia