The Service Management Advantage: Helping CIOs Turn IT into a Strategic Powerhouse

When: February 13 | 10 a.m. PT | 1 p.m ET Where: Virtual | 45 minutes Hear exclusive insights from Beth Tracton-Bishop (Harvard Business Review Analytic Services), Brad Christ (CIO, Eastern Washington University), and Ashwin Ballal (CIO, Freshworks) on bridging the gap between employee expectations and IT service capabilities in 2025.

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Why attend

Key takeaways

Whether you're an IT manager, senior executive, or industry enthusiast, this session will equip you with valuable perspectives for the road ahead:

  • Simplify IT service management: Discover how a modern AI-driven approach to service management can streamline processes and improve efficiency

  • Overcome digital transformation challenges: Learn how CIOs tackle rising IT complexity while driving rapid innovation with effective strategies

  • Harness AI for ITSM: Discover key areas for AI-driven improvements with real-world success stories

Speakers

Brad Christ

CIO, Eastern Washington University

Beth Tracton-Bishop, Ph.D

Director of Research, Harvard Business Review Analytic Services

Ashwin Ballal

CIO, Freshworks

Lakshmi Harikumar

Director, Product Marketing, Freshworks