56% of consumers globally have stopped doing business with a brand due to a single bad service experience in the last 12 months — Freshworks 2019 Survey Report
Customer support agents in most teams are bogged down by the following:
What can you do about it?
You can address these issues by reading extensively about these topics and/or paying top dollar to consult industry experts.
Or you can simply watch our panel where customer experience (CX) experts from four different domains namely Telephony, Chatbot, Task Automation, and Customer Feedback Analytics elaborated on how customer support teams can elevate CX by automating their processes and workflows, thereby leading to better agent productivity and increased customer loyalty.
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