Businesses are jettisoning conventional telephone systems and switching to a smarter, intuitive and more efficient way of communicating with their customers—Cloud Telephony. With a cloud telephony solution, you can do all the things that you could with a telephone and more without investing in any additional infrastructure.
Cloud telephony not only allows your customer support professionals to think from the perspective of the customer and treat each call as if it were the only one but CTI systems are now an inseparable part of any customer service team with more and more businesses embracing this technology with each passing day.
With the right cloud telephony solution integrated with your helpdesk, you will be able to give your customers undivided attention and solve their problems right then and there and retain them for life.
The speakers during the course of the webinar discussed how efficient call management by your customer service teams can improve customer loyalty and retention.