Rethink CX: Episode 4

Live AMA with Support Driven

Making the case for customer service investment

In the current slowdown, we know that securing your teams and budgets is your number one priority. We have enlisted some experts to help you have this conversation with your management. 

 In Episode 4 of Rethink CX, Micah Solomon, CX Expert and bestselling author talks to key members of the Support Driven Community: 

  • Jason Pearson, Head of Product Support at Figma 
  • Jeff Beaumont, Senior Manager of Customer Success Operations at Gitlab
  • Manoj Paulraj, Head of Support for Freshchat by Freshworks

 They will discuss how you can quantify the business impact of customer support and make it a top investment priority for their management.

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Micah Solomon

About Rethink CX

We’re proud to host an exclusive 5-part video series on how your business can come out of this crisis stronger by focusing on your customers. 

Join Micah Solomon, customer experience expert and bestselling author, as he covers topics ranging from managing contact center solutions, leveraging AI and automation to building a customer-centric culture and more with some of the brightest minds in the industry.

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