"Omnichannel is viewing the experience through the eyes of your customer, orchestrating the experience across all channels so that it is seamless, integrated, and consistent" - John Bowden, Time Warner Cable

Customer preferences today have enabled service providers to move towards omnichannel communication that gives their customers a fully integrated and unified buying customer support experience.

As an integral part of the omnichannel strategy, SMS can play a significant role in delivering a seamless and personalized customer experience.

Did you know that Omnichannel campaigns that involved SMS at some point in the process were 47.7% more likely to end in conversion?

This text-based, 2-way messaging approach has been helping many businesses improve their customer experience and retention rates, and with a myriad of tools and channels coming in, you can streamline SMS into your omnichannel customer service rather easily.

To learn more about streamlining SMS support into your omnichannel customer service to improve customer experience, please join our Ask Me Anything (AMA) session at 11 AM PT, December 8, 2020. 

 

Meet your Speakers

AJ Chan

Chief Operating Officer, Textline

Sirisha Polisetty

Customer Success Manager, Freshworks