GDPR has quickly become one of the top source of enquiries for customer support professionals. Support agents are often queried about the GDPR and it is imperative that companies enable their agents to answer the most common questions on GDPR and provide them with the right training and knowledge base to do so. It's also important that support agents understand the basics of GDPR.
Secondly, from a GDPR compliance standpoint, as customer support agents may access customers' personal data, it is important that companies take all relevant measures to ensure that their customer service team is GDPR-ready. Here again, compliance training for support agents will greatly aid in the handling of personal data correctly.
Join us for a webinar with our partner SecurityAdvisor where we will provide a deep dive into how exactly GDPR affects customer support and how your helpdesk professionals should handle GDPR related queries.
Our Speakers will discuss :
Register your place using the form on this page. Can't attend? Don't worry, just register and a recording will be available from the 5th of August.
GTM Strategy Advisor, SecurityAdvisor
Markus is a technology leader with a track record in scaling and transforming global businesses into digital service organizations. Before joining SecurityAdvisor as its Go-To-Market leader and advisor, he held sales and business leadership roles with Hewlett Packard Enterprise (HPE) where he was responsible for the company's Enterprise Services Divestiture and its global Financial Services Industry business.
Co-Founder & CEO, SecurityAdvisor
Sai is a seasoned cybersecurity professional and is the CEO/Co-Founder of SecurityAdvisor—an exciting start-up in the cyber risk reduction and security awareness space. Previously, he led GTM at Fortscale—an Israeli AI cybersecurity firm acquired by RSA, a Dell Company. Sai also had leadership roles in McAfee/Intel Security, and Bain & Company and is passionate about building new technology and helping clients stay safe and compliant.
Senior Product Manager, Freshworks
Aparna is currently a Senior Product Manager with Freshworks’ flagship product, Freshdesk and spearheaded the GDPR compliance project for Freshdesk. Before joining Freshworks, her start-up, Serene Woods, a self-publishing platform for up-and-coming authors, gave many a new author a chance to publish their books. In her free time, she likes to read, travel, and make comics.
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