Customers interact with your company through different channels and increasingly view digital as their preferred starting point. Customers need support during their buying journeys or after sales support and expect help to be quick, even immediate.
In response, companies are pressed to deliver consistent levels of service with unity across channels, in which meaningful conversations and efficient resolutions take place. Businesses nowadays offer a lot more channels to support their customers and juggle between different channels.
Listen to our Speakers talk on Omnichannel Support on how it provides a smoother customer experience, reduces time to resolve customer issues and increases customer loyalty and retention.
Attend this exclusive webinar to learn:
Why Omnichannel is the future of customer engagement?
How to improve customer experience through Omnichannel support?
How to implement Omnichannel support in your organization?
How does your Omnichannel strategy stand up to your company values?
Register your place using the form on this page. Can't attend? Don't worry, just register and a recording will be available post March 19.
TEoC (The Experience of Customers)
David has a successful track record of creating customer experience concepts, programs & cultures for all types of companies, from multi-national companies to local non-profit organisations. His guiding philosophy is based upon the premise that "Customer Experience is a moment of truth and therefore always true, it steers perception and defines behaviour."
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