Join our expert panelists as they discuss and share real-world experiences on factors driving efficient people-first health and care services.
What you'll learn:
how NHS England transformed everyday operations and services amidst Covid-19
to enhance the experience of primary care for patients by improving both access and sustainability
to support your workforce in managing time and workloads in a remote environment
Date: Sep 24, 11am (GMT+1) London
With extensive experience with the NHS for 27 years, Les supports the implementation of digital transformation of all health providers in East England. Having implemented, onboarded and off-boarded service desks of all sizes, he has also worked on service desk unification projects. An ITIL and service management practitioner Les is keen to ensure maximum efficiency, enabling best possible service for NHS customers.
Specialist in SaaS customer engagement platforms that help Public Sector organisations automate, simplify and improve the process of managing the end-to-end citizen experience, including IT service management and CRM. Andrew has led many successful Public Sector implementations across the UK.
Senior technology industry leader combining extensive experience of leading growth with Customer Success and SaaS Technical Services operations at EMEA and Global level . Deep expertise in Public Sector service operations strategy and value drivers for citizen-first experiences.
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