Speakers

Les Sweetman
Head of Digital Transformation
NHS England

With extensive experience with the NHS for 27 years, Les supports the implementation of digital transformation of all health providers in East England. Having implemented, onboarded and off-boarded service desks of all sizes, he has also worked on service desk unification projects.  An ITIL and service management practitioner Les is keen to ensure maximum efficiency, enabling best possible service for NHS customers.

Andrew Patty
Senior Solutions Engineer
Freshworks

Specialist in SaaS customer engagement platforms that help Public Sector organisations automate, simplify and improve the process of managing the end-to-end citizen experience, including IT service management and CRM. Andrew has led many successful Public Sector implementations across the UK.

John Kelly
Head of Public Sector - Europe
Freshworks

Senior technology industry leader combining extensive experience of leading growth with Customer Success and SaaS Technical Services operations at EMEA and Global level . Deep expertise in Public Sector service operations strategy and value drivers for citizen-first experiences.