Strengthening self-service for the new wave of work

 

 

 


“World-class IT organizations, on average, have 84% of their eligible processes automated for self-service, compared to 39% among their peer group.” 
– Hackett Research

Remote work has placed tremendous strain on IT teams - from increased agent workload to the need for support at speed. In today’s work-from-anywhere environment, IT needs a powerful strategy for service and support to meet the challenges of remote engagement

New ways of working include a redesigned digital workplace and ensuring that employees have the tools, technologies, and information necessary to do their jobs seamlessly. 
Well-implemented service catalogs & self-service capabilities go a long way in making it easier for your IT admins & employees.

Speakers

Mukesh Mirchandani 

Sr. Director, Solution Engineering

Freshworks

Jeffrey Smith
Director of Information Technology
Atlanta Technical College