For most businesses, emerging from the coronavirus pandemic and resuming business, as usual, will be a tall order. Their customer service teams especially would have to grapple with the changing consumer behaviors and purchasing habits, among other issues.
Customer service teams that quickly adapt to these changing norms will find it easy to earn and build customer loyalty. Plus, training your agents to listen to customer concerns rather than just troubleshooting their issues will prove that you are a company that takes customer experience and satisfaction seriously. In essence, having a sound customer experience strategy in place will reduce customer churn and help any business flourish in a post-COVID world.
In our panel discussion on 16 July, our experts will bring you up to speed on the dos and don’ts of customer service and some of the current customer experience trends that are here to stay.
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