Webinar featuring Forrester
As remote working becomes the new cost-effective, employee-friendly norm, is your service organization ready to cater to the new rules of the modern workplace?
Working in a centralized location has unappreciated benefits. You can just walk over to the HR or Legal departments to check on your requests. Now, how do you even know who to talk to? Organizations worldwide are updating their service desk capabilities and leveraging their service catalogs and portals to cater to the IT and non-IT demands of their employees, so they can be as productive remotely as on site.
In this Webinar, we will discuss:
The new VUCA (volatile, uncertain, complex, and ambiguous) world we face
The problems of remote work, especially for knowledge workers
The importance of enterprise service management (ESM)
Developing an ESM strategy to support your organization in trying times
Thank you for signing up for the webinar on
"The new rules of IT Service management : COVID-19 & Beyond"
you will receive the webinar link in your registered email inbox shortly.
Principal Analyst Serving Infrastructure & Operations Professionals
Charles Betz is Forrester’s lead DevOps analyst serving infrastructure and operations professionals globally. In this role, he covers the transformation of “traditional” IT operations organizations into next-generation digital service organizations. He retains an interest in enterprise service management topic areas such as service portfolio management, service catalog, IT asset management, application discovery and dependency mapping, configuration management, and CMDB as well as industry frameworks like ITIL, IT4IT, and COBIT.
Director of Product Marketing at Freshworks
Madhu Nair leads product marketing for Freshservice. Prior to joining Freshworks, he was director of product marketing at Oracle, managing their data integration line of products. Over the past two decades, Madhu has been deeply immersed in the analytics, big data, and data science space in various capacities at leading organizations like Oracle Inc. and SAS Institute.
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