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Charles Betz

Principal Analyst Serving Infrastructure & Operations Professionals

Charles Betz is Forrester’s lead DevOps analyst serving infrastructure and operations professionals globally. In this role, he covers the transformation of “traditional” IT operations organizations into next-generation digital service organizations. He retains an interest in enterprise service management topic areas such as service portfolio management, service catalog, IT asset management, application discovery and dependency mapping, configuration management, and CMDB as well as industry frameworks like ITIL, IT4IT, and COBIT.

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Madhu Nair

Director of Product Marketing at Freshworks


Madhu Nair leads product marketing for Freshservice. Prior to joining Freshworks, he was director of product marketing at Oracle, managing their data integration line of products. Over the past two decades, Madhu has been deeply immersed in the analytics, big data, and data science space in various capacities at leading organizations like Oracle Inc. and SAS Institute.