Case Studies
Check out how the Freshworks Neo platform empowers businesses
by delivering delightful customer and employee experiences.
Check out how the Freshworks Neo platform empowers businesses
by delivering delightful customer and employee experiences.
"Freshdesk allows us to build custom apps that integrate with our ordering system to see the most recent order, and status of the order."
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"...Teams use Freshdesk’s reporting & analytics to understand the volumes and types of queries they receive and how effectively they are being tackled."
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“With the reporting capabilities I can measure and forecast staffing requirements 12 months down the line with high accuracy.”
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“...We wanted to automate as much as possible. Freshservice helped us standardize our global technology and consolidate all our different support channels into one platform
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"The Freshworks Marketplace provides a number of integrations. The Freshchat, integration inside Freshdesk provides a great omnichannel experience.”
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"The Freshdesk-Slack integration allows ease of communication that is difficult to track. Our overall speed for first response, assignment, etc. has gone up!"
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"You can create a dashboard, all of the data that you want to refer to, and just quickly go into that…(it’s) really helpful from an the administration point of view."
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...The ideal ITSM platform would manage their scale of operations, help them move at speed, be flexible to fast-changing needs and provide great employee experiences.
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“Flexibility and reliability are key for us to scale at pace while remaining agile. Freshworks’ solutions met our needs in having a future-proof platform to support our customers and agents at all times.”
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“Along with efficient team management, Freshchat helped us develop a stronger relationship with our customers and make the transition from an offline retail store to an online D2C brand much easier.”
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The intuitive UI of Analytics, powered by Freshworks Neo, allowed team members to create reports based on easily understandable terms like category names, ticket numbers, agent names, and more..
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Education technology company PowerSchool uses Freshservice. The ITSM tool helped them bring structure within their organization in a short period of time. Watch to see how Freshservice helped them grow rapidly.
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...as much as the CRM would need to be sophisticated to manage growing account complexity, it would also need to offer a simple, yet comprehensive view of the customer journey.
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..Freshservice Analytics (backed by the Neo platform) extensively to understand how they’re performing and what areas need improvement in delivering exceptional services...
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MTN’s search for a robust support solution soon led them to Freshworks and the Neo platform. “What we liked about Freshworks was that it could seamlessly integrate with different channels,”...
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Today, the Freshworks Neo platform’s Messaging Channels, in tandem with Freshdesk’s scenario automations, simplifies multi-channel messaging and helps reduce the average resolution time...
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...With the Freshdesk feature suite and the Freshworks Neo platform’s marketplace, in-house teams can experiment with new apps to solve their challenges and implement solutions independently...
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