Why Freshdesk Omni is your best bet to offer exceptional support

From AI-powered conversational support to robust ticket management, Freshdesk Omni helps you exceed customer expectations with seamless and prompt support.

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Trusted by 73,000+ Businesses Worldwide

Everything you need to provide contextual and swift customer support

Automated self-service across channelsSupercharged agent productivityData-backed customer service insightsSimplified support workflow

Automated self-service across channels

Our intelligent chatbots understand natural language and can be easily deployed across messaging channels and websites to quickly resolve common customer queries.

Up to 70%Of customer conversations can be deflected with AI agent. Source: Freshchat Benchmark Report 2023

Up to 83%Admin time savings with automated ticket triaging Source: Results from the latest Freddy AI private beta launch

Up to 57%Agent time savings with AI-powered conversation summarizations Source: Results from the latest Freddy AI private beta launch

Why do customers choose Freshworks over other customer service platform?

Unified omnichannel support

An all-in-one seamless solution for self-service, conversational support, and ticketing

Powerful yet simple to use

Easy to set up, configure, integrate, use, maintain, and scale

Transparent pricing

Pricing plan available for teams of all sizes. Zero hidden charges or add-ons

Faster resolution on conversations, tickets, or both.

Products

Freshdesk Omni

	Growth Omnichannel engagement, intelligent chatbots and robust ticketing across web, SMS, messaging and email. $29/agent/month, billed annually Try it free	Pro Most Popular Everything in Growth plus customized support portals, custom objects, advanced ticketing, custom reporting and more. $69/agent/month, billed annually Try it free	Enterprise Everything in Pro plus audit logs, approval workflows, skills-based assignments, additional security features and more. $109/agent/month, billed annually Try it free
Omnichannel Help Desk
Unified conversations (web, SMS, messaging, email)
Ticketing
Customer portal and knowledge base
Team inbox
Threads and tasks
Bring your own channel (BYOC)
Bring your own telephony (BYOT)
Freshcaller	$15/agent/month, billed annually	$39/agent/month, billed annually	$69/agent/month, billed annually
Help desk and Ticketing
Multilingual conversations
Boost your results with Freddy AI
Analytics and Insights
Self Service and Ticketing
Administration and Security
Extend the power of your service suite

We’re building AI for the Fortune 5 million

We adopted Freddy for highly automated and personalized customer experiences. For PhonePe, Freddy fetches context from the transactions made and offers contextual assistance for a personalized self-service experience from right within the app.

Vishal GuptaHead of Product

The incremental cost of reducing wait time from say 1 minute to a few seconds would be very high with any other technology or headcount investment. With Freshworks, Dunzo is able to resolve 48% of queries without human intervention enabling us to save 30% in support costs.

Arvind PrashanthProgram Manager, Dunzo

Security you can trust

Transform customer service with our all-in-one, omnichannel platform