Use of Cookies

This Cookie Statement explains how Freshworks and its group companies (collectively “Freshworks”, "we", "us", and "ours") use cookies and similar technologies to recognise you when you visit our Websites. It explains what these technologies are and why we use them, as well as your rights to control our use of them.

What are Cookies?

Cookies are small pieces of information stored on your hard drive, not on the Freshworks Website. Cookies set by the website owner (in this case, Freshworks) are called "first party cookies". Cookies set by parties other than the website owner are called "third party cookies". Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognise your computer both when it visits the website in question and also when it visits certain other websites.

Why do we use cookies?

We use first party and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Websites. Third parties serve cookies through our Websites for advertising, analytics and other purposes. This is described in more detail below.

Cookies served through our Websites

The specific types of first and third party cookies served through our Websites and the purposes they perform are described in the table below (please note that the specific cookies served may vary depending on the specific Website you visit). Please use the “Opt-out” link if you do not want to be tracked by a provider.

Essential Website Cookies

These cookies are strictly necessary to provide you with services available through our Websites and to use some of its features, such as access to secure areas.

COOKIE PROVIDER LIST OF COOKIES
Freshworks

Website analytics cookie for visitor information and source.

  • fw_fr
  • fw_flu
  • fw_vi
  • fw_sq
  • first_session
Google Tag Manager

Website analytics cookie for visitor information and source.

  • tvc_helpdeskName
  • io
  • SERVERID

Perfomance and Functionality Cookies

These cookies enhance our perfomance on our website.

COOKIE PROVIDER LIST OF COOKIES
Wistia
  • __distillery

Analytics and Customization Cookies

These cookies collect information that is used either in aggregate form to help us understand how our Websites are being used or how effective are marketing campaigns are, or to help us customise our Websites for you.

COOKIE PROVIDER LIST OF COOKIES
Zarget
OPT-OUT
  • zarget_user_id
  • Zarget_funnel_id
  • zaget_visitor_info
  • zarget_goal_info
  • zg_freshchat_session_id_upd_time
  • zg_freshchat_session_id
  • _zg{{id}}
  • Fm_sr_log_events
  • pageViewCookie
Google Analytics
OPT-OUT
  • _utma
  • _utmb
  • _utmc
  • _utmt
  • _utmz
  • _dc_gtm_UA-#
  • _uv_id
Bing Conversion
OPT-OUT
  • _uet_sid
  • _uetsid
Mixpanel
OPT-OUT
  • mp_{{id}}_mixpanel
Wistia
OPT-OUT
  • muxdata
  • wistia-http2-push-disabled
Sumo
OPT-OUT
  • __smToken
  • __smSmartbarShown
Double click Conversion
  • __ar_v4
Hot Jar
  • _hjIncludedInSample
Freshchat widget
  • pubsub_cookie
  • hop-{{webchat_token}}
  • {{webchat_token}}
  • {{webchat_token}}_{{siteId}}
Heap Analytics
  • _hp2_id_{{id}}
Slideshare
  • BCookie

Advertising Cookies

These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.

OPT-OUT OF ALL ADVERTISING COOKIES

You have successfully opted out

NOTE:

Clicking on “OPT-OUT OF ALL ADVERTISING COOKIES” will prevent the usage of cookies for future tracking of your activity by the tools mentioned below and will prevent retargeting you with ads. This is applicable only for the domain:

https://freshworks.com

However, this action will not erase tracked data which have been stored in 3rd-party cookies by these tools. Please ensure that you clear your browser of the cookies listed out below to remove tracking information completely. For more information on how to clear your browser of cookies, please visit How to clear browser cookies.

COOKIE PROVIDER LIST OF COOKIES
Google Adwords
  • ads/ga-audiences
  • ads/user-lists/#
DoubleClick
  • IDE
Facebook
  • fr
  • tr
Rubicon Project
  • khaos
  • put_#
  • rpb
  • .rpx
  • Khaos
ScoreCard Research
  • UID
  • UIDR
Rlcdn Pixel
  • #.gif
  • ck1
Adroll
  • __adroll
Ads Native
  • _uuid
Outbrain
  • adrl
  • obuid
advertising.com
  • APID
  • IDSYNC
atdmt.com
  • ATN
Yahoo
  • B
Linkedin
  • bcookie
  • bscookie
  • Lidc
  • leo_auth_token
bidswitch.net
  • c
  • tuuid
casalmedia.com
  • CMDD
  • CMID
  • CMPRO
  • CMPS
  • CMRUM3
  • CMSC
  • CMST
  • rum
postrelease.com
  • has_data
  • status
  • suid/1011
openx.net
  • i
  • w/1.0/sd
Bing
  • MUID
  • MUIDB
pubmatic.com
  • PUBMDCID
  • PUGT
rlcdn.com
  • ck1
  • rtn1-z
stackadapt.com
  • sa-user-id
  • sa-user-id-v2
sharethrough.com
  • stx_user_id
  • sync/v1
taboola.net
  • t_gid
  • taboola_usg
3lift.com
  • tluid
visx.net
  • tuuid_last_update
  • UID{32}
  • ul_cb/sync
adsymptotic.com
  • U
zemanta.com
  • zuid
gumgum.com
  • usersync