List of cookies used by the Services:

Cookie Name Purpose Service using the Cookies Privacy Policy
contacts_sort To persist the contact page filter choice Freshdesk https://www.freshworks.com/privacy/
scenario_show_tab To persist the scenario automation visibility tab(shared/personal) Freshdesk https://www.freshworks.com/privacy/
tag_sort_key Persist the tag management sort key in index page Freshdesk https://www.freshworks.com/privacy/
search_sort Persist the sort value in search page Freshdesk https://www.freshworks.com/privacy/
fd_mobile_email Get google auth token and use it on future requests for native mobile Freshdesk https://www.freshworks.com/privacy/
mobile_access_token This is used to get user api token Freshdesk https://www.freshworks.com/privacy/
helpdesk_url Setting domain of the account Freshdesk https://www.freshworks.com/privacy/
filter_name Ticket filter name for agent Freshdesk https://www.freshworks.com/privacy/
sort_order Persist ticket view sort order Freshdesk https://www.freshworks.com/privacy/
helpdesk_node_session setting node session of the generated hash Freshdesk

 Freshservice
https://www.freshworks.com/privacy/
current_wf_order Used to store order of filter Freshdesk https://www.freshworks.com/privacy/
current_wf_order_type Used to store order type of ticket filter Freshdesk https://www.freshworks.com/privacy/
_fcata This is the authentication cookie we use for tracking user (our product customer) login and logout. Freshchat https://www.freshworks.com/privacy/
_fccs This is a dummy cookie used for tracking whether the user(our product customer) is logged in or logged out for UI purpose. Freshchat https://www.freshworks.com/privacy/
_fcvd This is used to track the freshchat domains the agent/user (our product customer) logged/signed into so we can use this for improving the login/signup experience. Freshchat

Freshsales
https://www.freshworks.com/privacy/
_session_id This is used for maintaining the user session. Freshchat

Freshcaller
https://www.freshworks.com/privacy/
rack.session This is used for maintaining the user session. Freshchat https://www.freshworks.com/privacy/
_fcatv This is the authentication cookie with which we authenticate/authorize the visitor uniquely. Freshchat https://www.freshworks.com/privacy/
_fc_unq Unique id used to identify the visitor. Freshchat https://www.freshworks.com/privacy/
_fc_vname Name of the visitor (provided by visitor) Freshchat https://www.freshworks.com/privacy/
SRF-TOKEN To prevent Cross-Site Request Forgery Hotline https://www.freshworks.com/privacy/
Auth To uniquely identify logged-in in user Hotline https://www.freshworks.com/privacy/
App To uniquely identify account Hotline https://www.freshworks.com/privacy/
push_notif To uniquely identify endpoint(device) to send push notification Hotline https://www.freshworks.com/privacy/
_helpkit_session To maintain user session Freshservice

Freshsales
https://www.freshworks.com/privacy/
user_credentials To login a user Freshservice https://www.freshworks.com/privacy/
filter_name List page filters state maintenance Freshservice https://www.freshworks.com/privacy/
wf_order Ticket list page filter sort Freshservice https://www.freshworks.com/privacy/
wf_order_type Ticket list page filter sort type(Asc/Desc) Freshservice https://www.freshworks.com/privacy/
ticket_view_choice To list old and new ticket details Freshservice https://www.freshworks.com/privacy/
ticket-filter-closed Slider open, close state for ticket list page Freshservice https://www.freshworks.com/privacy/
cmdb-filter-closed Slider open, close state for cmdb list page Freshservice https://www.freshworks.com/privacy/
problem-filter-closed Slider open, close state for problem list page Freshservice https://www.freshworks.com/privacy/
release-filter-closed Slider open, close state for release list page Freshservice https://www.freshworks.com/privacy/
Inspectlet Discover where visitors are getting confused on your app and what's getting their attention. Glowboard https://www.inspectlet.com/legal
_x_w Used in support.freshsales.io Freshsales https://www.freshworks.com/privacy/
_x_m Used in support.freshsales.io Freshsales https://www.freshworks.com/privacy/
_freshsales_session To maintain user session Freshsales https://www.freshworks.com/privacy/
auth_token Authentication token for the session Freshsales https://www.freshworks.com/privacy/
fs_analytics_visitor To track Website visitors Freshsales https://www.freshworks.com/privacy/
fcs To identify if the user is authenticated in client Freshcaller https://www.freshworks.com/privacy/
_fs Authentication cookie to check if user is authenticated Freshcaller https://www.freshworks.com/privacy/
_ftat HttpOnly cookie for authentication Freshteam https://www.freshworks.com/privacy/
_ftcs JS cookie for EMber authentication Freshteam https://www.freshworks.com/privacy/
_session_id This is used for maintaining the user session. Freshteam https://www.freshworks.com/privacy/
Freshteam:filter For maintaining last visited filters Freshteam https://www.freshworks.com/privacy/
_d Authentication cookie to check if user is authenticated Freshworks https://www.freshworks.com/privacy/

List of cookies used by the Websites:

Set by or on behalf of Purpose Websites using the cookies Privacy Policy
Google analytics Website analytics cookie for visitor information and source. Freshdesk
Hotline
Freshsales
Freshservice
Freshchat
Glowboard
Freshcaller
Freshteam
http://www.google.com/intl/en/policies/privacy/
Adwords Conversion Conversion tracking cookie for ads delivered by Google Adwords Freshdesk
Freshsales
Freshservice
Freshchat
Glowboard
Freshteam
http://www.google.com/intl/en/policies/privacy/
Google Interest-based ads Cookie to serve ads based on a user’s prior visits to our website. Freshservice
Freshchat
Glowboard
http://www.google.com/intl/en/policies/privacy/
Capterra Conversion tracking cookie for ads delivered by Capterra Freshdesk
Freshsales
Freshservice
Freshchat
http://www.capterra.com/legal_privacy_policy
Facebook Facebook tracking to track people interactions with the Like button.
Importing reviews from Facebook onto Glowboard.
Freshdesk
Freshsales
Freshservice
Freshchat
Glowboard
Freshteam
http://www.facebook.com/about/privacy/
Criteo Track information about which pages you viewed, and in certain cases which products you bought. Freshdesk
Freshservice
http://www.criteo.com/privacy/
Doubleclick Service for accessing multiple sources of online display advertising inventory. Freshdesk
Freshservice
http://www.google.com/intl/en/policies/privacy/
Getapp Getapp partners with third party ad networks to provide you targeted advertising based upon your interests. Freshdesk
Freshsales
Freshservice
Freshchat
https://www.getapp.com/privacy_policy
Acquisio Acquisio uses third parties to assist us in measuring statistical information about users of the Service(s). Freshdesk http://www.acquisio.com/privacy-policy
Chango User data tracking to deliver consumers more relevant advertising. Freshdesk
Freshservice
https://www.chango.com/privacy/policy/
Quantcast QuantCast cookies collect data for the purpose of interest-based advertising. Freshdesk
Freshservice
http://www.quantcast.com/how-we-do-it/consumer-choice/privacy-policy/
Bing Used to track the pages you view and links you click when using Microsoft's and its advertising partners' web sites and services. Freshdesk
Freshsales
Freshservice
Freshchat
Glowboard
http://www.microsoft.com/en-us/privacystatement/default.aspx
Magnetic A unique, random identifier to anonymously track users for targeted advertising. Freshdesk
Freshservice
Glowboard
https://www.magnetic.com/about/privacy/
Shareasale A third party affiliate marketing network. Freshdesk
Freshservice
https://www.shareasale.com/agreement.cfm
https://www.shareasale.com/w3c/policy.html
Bizible A plug-in that brings marketing and sales data together. Freshdesk
Freshservice
Glowboard
http://www.bizible.com/privacy-policy
Linkedin LinkedIn cookies for the purpose of interest-based advertising. Freshdesk
Freshservice
Glowboard
Freshteam
http://www.linkedin.com/legal/cookie_policy
Zarget Website optimization and A/B testing tool Freshdesk
Freshservice
Freshsales
Freshteam
https://zarget.com/privacy-policy.html
helpdesk_auth_url To log users into Freshdesk's Developer portal. Freshdesk https://www.freshworks.com/privacy/
Mixpanel Website analytics cookie for visitor information and source Freshservice
Glowboard
https://mixpanel.com/privacy/
Heap analytics Website analytics cookie for visitor information and source Hotline
Freshchat
Glowboard
Freshsales
https://heapanalytics.com/privacy/
TrackJS Tracks the errors that occur in user’s browser Freshsales https://trackjs.com/privacy/
New Relic Track the rendering time Freshsales
Freshchat
https://newrelic.com/privacy/
Segment Tracks the customer’s activities within the Service(s) Freshsales
Freshchat
Freshservice
https://segment.com/docs/legal/privacy/
Freshsales Tracks the customer’s activities within the Service(s) Freshsales
Freshchat
Freshservice
Freshteam
https://www.freshworks.com/privacy/
Freshchat Tracks authentication, and website cookies. Freshchat https://www.freshworks.com/privacy/
Freshdesk Tracks the customer’s activities within the Service(s) Freshservice https://www.freshworks.com/privacy/
Kissmetrics Website analytics cookie for visitor information and source Freshdesk https://www.kissmetrics.com/privacy/
Optimizely Website optimization and A/B testing tool Hotline
Freshservice
Glowboard
https://www.optimizely.com/privacy/
Hotjar Video Recording and Heatmap testing tool Freshservice
Freshchat
Glowboard
Freshsales
https://www.hotjar.com/privacy/
leadforensics Tool to identify website visitor location using IP tracking Freshservice http://www.leadforensics.com/privacy-and-cookies/
Twitter Twitter tracking to track people interactions. Freshservice
Twitter
https://twitter.com/en/privacy/
Wistia Embedding interactive videos on our website and measuring engagement Freshservice https://wistia.com/privacy/
Autopilot Track information about which pages you visited and capture the form information Freshchat
Freshservice
Glowboard
Freshteam
https://autopilothq.com/privacypolicy.html
Clickmeter - Finances Online Conversion (GTM) Conversion tracking cookie for ads delivered by Clickmeter Freshservice https://financesonline.com/privacy-policy/
pnctest To maintain a connection to the user while they are using Freshchat Freshchat
Freshsales
https://www.freshworks.com/privacy/
__distillery Tracking of video from Wistia Freshsales https://wistia.com/privacy/
muxData Set by Wistia Freshsales https://wistia.com/privacy/
fd_flu First Landing URL Freshdesk
Freshservice
Hotline
Freshsales
Freshchat
Freshcaller
Freshteam
https://www.freshworks.com/privacy/
fd_fr First Referrer from which site/ad page is loaded Freshdesk
Freshservice
Hotline
Freshsales
Freshchat
Freshcaller
Freshteam
fd_se From which Search Engine the page is loaded Freshsales https://www.freshworks.com/privacy/
fd_sq From what query the page is loaded Freshsales https://www.freshworks.com/privacy/
first_session Info of search engine, url, visits, last page visit, etc. Freshsales https://www.freshworks.com/privacy/
maxmind_location_v1

maxmind_location
User location during signup Freshsales https://www.freshworks.com/privacy/
__attsc Related with sharing the page in Facebook Freshsales https://www.freshworks.com/privacy/
_-atuvc To enable the visitors to share the page in Facebook. Stores the page share count Freshsales https://www.freshworks.com/privacy/
smToken Used by third party provider to identify the user uniquely Freshsales https://www.freshworks.com/privacy/
_dc_gtm_* It is used to add tracking code from Google Tag Manager Freshsales http://www.google.com/intl/en/policies/privacy/
disqus_unique Used by Disqus plugin All pages containing Disqus plugin https://help.disqus.com/customer/portal/articles/466259-privacy-policy

You can set your browser to either reject all cookies, to allow only “trusted” websites to set them, or to accept only those cookies from those websites you are currently on.

For more information on controlling cookie settings in your browser, please refer to the following links:

More information on Incognito" mode and cookie setting in Google Chrome
More information on "InPrivate" and cookie setting in Internet Explorer
More information on "Private Browsing" and cookie setting in FireFox
More information on "Private Browsing" and cookies setting in Safari

Please note that if you wish to turn off the cookies in your web browser, you might not be able to take advantage of many features of our Service(s).

To learn how to delete or disable cookies in general, visit http://www.allaboutcookies.org/manage-cookies/.

Freshworks customers have the responsibility to inform the individuals with whom they interact with via the help of the Service(s) about the cookies used by Freshworks and by themselves and should obtain individuals’ consent, if necessary.