About us

Let’s face it. Most people hate the software they use at work.

Business software is clunky, expensive, hard to setup and frustrating to use. Countless hours are wasted trying to customize these solutions and they often require expensive professional services to get everything to work. In the end, the solution becomes so complex that businesses need to hire full-time employees to babysit the software.

At Freshworks, we believe your business deserves better software - software that’s ready to go, easy to setup and use, and requires minimal customization. All of our products live up to this promise and are backed by our world-class support. And the best part is, you don’t have to break the bank to get them working.

Today, over 40,000 customers trust our software to run their business. We believe it’s just the beginning...

Our History

The Freshworks Timeline
March 8, 2010
A broken television leads to a distressing experience with a customer service team. Sparks idea for Freshdesk
October 13, 2010
Founders Girish Mathrubootham and Shan Krishnasamy begin work on creating a user-focused cloud-based customer service software. Freshdesk is officially incorporated.
June 10, 2011
Freshdesk is launched from Chennai, India. Four days later, the first customer signs up online from Australia—Atwell College
December 1, 2011
Freshdesk raises its first round of funding, worth $1 million, from VC firm Accel.
April 26, 2012
Freshdesk raises its second round of funding, worth $5 million, from New York-based investment firm Tiger Global Management and Accel.
September 11, 2013
Freshdesk announces 10,000 happy customers from across the world.
October 10, 2014
Freshdesk crosses the 30,000 customer mark.
August 18, 2015
Freshdesk announces its first acquisition—video chat and co-browsing platform 1CLICK.io
June 21, 2016
Freshdesk launches its second product—Freshsales, a CRM product
June 7, 2017
Freshdesk Inc. rebrands to Freshworks Inc. to reflect its evolution as a products platform.
June 25, 2018
Freshworks crosses $100 million in annual recurring revenue; unveils Freshworks 360, a multi-product suite
October 12, 2018
Freshworks launches Freddy, an AI engine, to enrich customer experience
September 10, 2019
Freshworks enters three Gartner Magic Quadrant Reports in the Customer Engagement Software segment
February 26, 2020
Freshworks acquires AnswerIQ.
October 27, 2020
Freshworks launches Freshworks CRM—a customer engagement platform for sales and marketing