About us

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers and HR to do their job and delight their customers.

More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

The Freshworks journey

A decade of democratizing delight
2010
Founders Girish Mathrubootham and Shan Krishnasamy begin work on creating a user-focused cloud-based customer service software. Freshdesk is officially incorporated.
2014
Freshdesk launches its second product - Freshservice
2015
Freshdesk launches new social features to enable businesses to provide better support on-the-go
2016
Freshdesk launches its third product—Freshsales
2017
Freshdesk Inc. rebrands to Freshworks Inc.
2019
Freshworks enters three Gartner Magic Quadrant Reports in the Customer Engagement Software segment and Features #40 on the Forbes Cloud 100 list for the third consecutive year.
2020
Freshworks Rated Top 25 Private Cloud Company to Work for during COVID-19
2021
Freshworks goes IPO and begins trading on the Nasdaq Global Select Market