Say hi to Freddy AI
Elevate your customer support experience, make smarter business decisions, and increase employee productivity with Freddy AI, the enterprise-grade AI engine powered by Freshworks Neo.
Freddy AI leverages the flexibility, extensibility, and scale of Freshworks Neo.
Freddy AI Skills are built to constantly learn and adapt to your business needs, offering enterprise-grade personalization minus the complexity or pricing.
Freddy AI Skills are quick to deploy, easy to use, and highly customizable, and help you deliver proactive and intent-driven customer engagement right from the get-go.
Freddy AI's 30,000+ ML models are trained on diverse big-data, and together with advanced NLP models, deliver skills that are laser-focused on sales, support, and marketing use-cases.
Freddy’s Artificial Intelligence works to make you the real genius. From providing instant and accurate suggestions to your customers to freeing up your support agents’ time for more strategic stuff, Freddy AI empowers you to do your best work.
Freddy's machine learning-based predictions take the guesswork out of your work. Freddy analyzes past interactions to either pick the best response for instant resolution or hand-off the conversation to a human agent.
Freddy is your personal sales assistant. It combines AI and analytics to provide real-time insights, analyses your CRM data to make accurate forecasts, and automates most of the mundane tasks so your sales team can ‘always be closing’.
Deliver a highly personalized and human-centered customer engagement experience with Freddy AI-powered bots that go beyond just issue resolution and create true customer delight.
Learn more about what makes Freddy AI bots different.
“We adopted Freshworks' Freddy Omnibot platform for highly automated and personalized customer experience. For PhonePe, Freddy fetches context from the transactions made and offers contextual assistance for a personalized self-service experience from right within the app. We have been using it for a year and can confidently say that we have accomplished most of what we had in mind.”
“The bot helps us integrate numerous APIs which can talk to our backend systems and provide smart answers to the users for their problems. It helps us deflect a majority of users’ questions without requiring any agent intervention. Having said that, the bot has not only helped us provide automated smart responses but has also acted as a decision-making and action-taking body. It has helped us cut down our agent needs by almost 50%, saving proportional capital, training hours, and office space. :)”
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