The Freshworks Advantage

Freddy AI leverages the superiority, simplicity, and scale of the Freshworks enterprise platform.

Highly personalizable and adaptable

Freddy AI Skills are built to constantly learn and adapt to your business needs, offering enterprise-grade personalization minus the complexity or pricing.

Out of the box, into your business

Freddy AI Skills are quick to deploy, easy to use, and highly customizable, and help you deliver proactive and intent-driven customer engagement right from the get-go.

Powered by scale and precision

Freddy AI's 30,000+ ML models are trained on diverse big-data, and together with advanced NLP models, deliver Skills that are laser-focused on sales, support, and marketing use-cases.

Work smarter and faster

Freddy’s Artificial Intelligence works to make you the real genius. From providing instant and accurate suggestions to your customers to freeing up your support agents’ time for more strategic stuff, Freddy AI empowers you to do your best work.

Predict issues and automate resolution

Freddy's machine learning-based predictions take the guesswork out of your work. Freddy analyzes past interactions to either pick the best response for instant resolution or hand-off the conversation to a human agent.

Discover opportunities and make better decisions

Freddy is your personal sales assistant. It combines AI and analytics to provide real-time insights, analyses your CRM data to make accurate forecasts, and automates most of the mundane tasks so your sales team can ‘always be closing’.

A developer is building an app using components from a library in the developer platform.

Take customer engagement to the next level

Deliver a highly personalized and human-centered customer engagement experience with Freddy AI-powered bots that go beyond just issue resolution and create true customer delight.

Learn more about what makes Freddy AI bots different.

Freddy powered chatbots

Freddy AI boosts performance across teams

Freddy AI for CX

Create best-in-class customer engagement with intent-driven self-service that increases customer delight at every touchpoint.

Freddy AI for CRM

Redefine customer relationships with smart insights, predictions, and recommendations customized to your sales processes.

Freddy AI for ITSM

Elevate your service desk experience with lower handle times, intelligent recommendations, and improved agent morale and productivity.

 What our customers love about Freddy AI