The Freshworks Culture
What we believe in and what we stand for
Happy “work” environment
The work we do doesn’t just pay the bills; it makes us happy. We choose career paths that play to our strengths and work together to make the office a collaborative, diverse environment.
Play as one team
We put Freshworks first, over the team and individual, and take efforts to build genuine relationships with our colleagues. Disagreements are welcome as they help us uncover our blind spots and learn from different perspectives.
Take ownership
Our projects are ours to own; success or failure, we own what we do and take responsibility for our actions. When frustrations arise, we flip the switch and focus on solving the problem instead.
Practice craftsmanship
We strive to be world-class in everything we do. That’s why we sweat the details till we ship stuff we’re proud to put our name on.
Take smart risks
We pursue ideas that help us find newer, better and faster ways to work. Some of these ideas might fail and that’s OK. We learn from the failures and move on
Act with urgency
We’re focused on making quick decisions and executing fast. “How can this be done sooner?” is the mantra which we live by.
Speak up
We express our views in a open, proactive and respectful manner. There’s no room for silent disagreements here. We encourage healthy discussions and debates, and prefer to over-communicate rather than stay silent.
Be a customer champion
We’re always working to deliver great experiences to our customers. To this end, we make it a point to connect with them, understand their requirements and challenges, and do what’s right for the customer and the company.