1000s of happy customers use our solutions

One solution to transform your marketing forever

Everything you need to find and engage your audience is right here.


Reach more prospects.

Create more opportunities

Attract website visitors, start contextual conversations, gather behavior data, and turn your website into a lead generation machine.

Run experiments on your site, improve visitor experiences and optimize your website for conversions

Embed custom Web Forms on your website and auto-capture visitor information

Set up Chatbots to connect with website visitors and convert them into leads


Organize all your customer information in a single customer data platform

Get an end-to-end view of every customer, understand their activities, and group them into segments and lists.

Get a 360° view of your audience with insights into their activities and engagement

Prioritize your contacts based on Predictive Contact Scoring by Freddy AI

Group contacts into Static and Dynamic Lists based on attributes and behavior to send personalized emails


Engage your audience with the right message at the right time

Personalize messages, build powerful campaigns, and optimize them with real-time data for better engagement.  

Contextually engage with Email and Chat Campaigns for curated lists and segments

Automate your Journeys to trigger based on actions and preferences, to deliver your messages at the right time 

Communicate seamlessly across Phone, Email, Chat, SMS from within the CRM


Create nurture campaigns that lead to happy customers and more sales 

Nurture leads along the funnel with targeted campaigns, support customers with educational content, and build deeper relationships. 

Develop specific nurture campaigns with detailed triggers, actions, and conditions 

Send personalized transactional emails to customers to upsell and cross-sell

Get a breakdown of campaign analytics for a holistic understanding of your marketing and audience

Explore Freshworks CRM Marketing Cloud capabilities

Accelerate conversions

Effectively engage prospects and nurture them until they are ready to buy. Leverage automation to eliminate conversion roadblocks and facilitate faster growth.

Improve customer experiences

Personalize your engagement by delivering targeted campaigns at the right time. Use powerful automation to provide consistent and delightful experiences.

Collaborate with sales

Create a central location for customer data across marketing and sales teams with Freshworks CRM Sales Cloud. Get the full context into customers, providing a  seamless experience as your business grows and evolves. 

Improve teams’ productivity

Boost the efficiency of your marketing team by automating redundant nurture and retention campaigns. Focus on your strategy and let our Marketing Cloud handle the execution.

Scale and grow

Match your business’ vision by choosing a scalable platform that can support your short-term and long-term growth, and can accommodate up to 100x your audience size.

Measure marketing impact

Analyze the effectiveness of campaigns by tracking and reporting marketing KPIs. Gain high-level and detailed insights to influence critical decisions that drive revenue.