Sales and Marketing
IT Service Management
Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
With Freshworks CRM Sales Cloud, combine the power of a sales CRM, chat, and telephony in one smart, comprehensive solution. Powered by Freddy AI, the CRM can help you discover the best leads, visually manage pipeline, forecast revenue, drive deals to closure, and even nurture existing customers.
Attract visitors, convert them into leads, run campaigns, and turn your website into a lead generation machine
Understand visitor intent. Track page visits and even actions on your site
Use AI-powered Chatbots to chat with them in real-time
Capture visitor information with customizable Web Forms
Surface the best leads, communicate across a customer’s preferred channel, and personalize messages based on behavior.
Understand interest and engagement levels with the Activity Timeline
Focus on the best opportunities with Predictive Contact Scoring
Communicate seamlessly across channels - Phone, Email, Chat, SMS
Freddy AI helps you focus on the right deals that will drive revenue. Get insights across the funnel from lead to revenue with multi-touch attribution.
Find the best deals to close with AI-based Deal Insights
Collaborate across teams in real-time with Slack Integration
Improve revenue predictability with Dynamic Forecasting 2.0
Develop long-lasting relationships with customers. Enable sales and support to work together to help the customer seamlessly.
Bring sales and support functionalities together with the Freshdesk Integration
Understand your customers inside-out with a 360° customer view
Upsell and cross-sell to your customer base with Sales Sequences
Get a complete view of your customers’ interactions, segment them intelligently, and deliver personalized buying experiences.
Streamline your sales processes, eliminate time-consuming tasks, automate follow-ups, and save time to sell more.
Score, filter, prioritize, and engage contextually with intelligent prompts from Freddy AI.
Freddy identifies deals that have seen a dip or spike in activity and suggests the next best action to nurture the deal further.
Interpret data effortlessly with visual analytics and make data-backed decisions to drive revenue.
Everything you need to sell efficiently is on your phone. Organize your day-to-day tasks, collaborate, and close more deals from anywhere.
Your smart CRM assistant is here to help you close deals faster. Surface the best leads, make your teams more productive, and drive the deals that move the needle for your business using AI.
Get the complete Freshworks CRM Sales Cloud experience on your iOS and Android devices. Sell on the go effortlessly. Log calls, respond to leads, check-in to meetings, and analyze dashboards from anywhere.
Build exceptional customer relationships with the next-generation customer engagement platform. With Freshworks CRM Customer-for-Life Cloud,
capture sales and marketing interactions in one place. Combine data and intelligence, to deliver personalized experiences, at scale.
“Overall, with Freshworks CRM, we now have a repository of all our customers and prospects. We can access data on every single person who has ever done business with us, and generate reports on our overall business performance.”
“Our team got up and running with Freshworks CRM unbelievably quickly. Using Smartforms, we’re able to generate over a thousand website leads a month without any manual intervention, which is a huge benefit.”
“We initially had Salesforce CRM but didn’t really use it. The instance was incredibly
complicated because it allows for so much customization that you end up doing nothing.
When we explored Freshworks CRM, the first thing I remember saying is,
okay, the interface is clean and simple.”
“As I was investigating the Freshworks suite of products, I noticed that I can have my entire sales and marketing team work with one software, and that I can integrate my CRM with their support software. That was an eye-opener! Today, the value that Freshworks CRM delivers has won the faith of every employee in the company.”
“We are now able to keep track of all our deals. We don’t lose track of them, or lose many deals because we haven’t paid attention to it.”
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