Trusted by businesses worldwide

Shorten your sales cycle. Accelerate revenue.

 FIND MORE OPPORTUNITIES

Attract the best leads. Generate 10X more opportunities.

Attract visitors, convert them into leads, run campaigns, and turn your website into a lead generation machine.

Top Features:

Understand visitor intent. Track page visits and actions on your site.

Use AI-powered Chatbots to chat with visitors in real-time 

 Capture visitor information with customizable Web Forms 

Engage contextually

Have conversations with context. Shorten your sales cycle.

Surface the best leads, communicate across a customer’s preferred channel, and personalize messages based on behavior.

Understand interest and engagement levels with the Activity Timeline

Focus on the best opportunities with Predictive Contact Scoring

Communicate seamlessly across channels - PhoneEmailChatSMS

 Close deals faster

Drive deals to closure, faster. Improve sales conversions

by 80%.

Freddy AI helps you focus on the right deals that will drive revenue. Get insights across the funnel from lead to revenue with multi-touch attribution.

Find the best deals to close with AI-based Deal Insights

Collaborate across teams in real-time with Slack Integration

Improve revenue predictability with Dynamic Forecasting 2.0

NURTURE CUSTOMER RELATIONSHIPS

Delight customers with personalized messages. Help them grow their business.

Develop long-lasting relationships with customers. Enable sales and support to work together to help the customer seamlessly.

Bring sales and support together with the Freshdesk Integration

Understand your customers inside-out with a 360° customer view

Upsell and cross-sell to your customer base with Sales Sequences

Connect Freshworks CRM with your favorite tools

What our customers say

Sell faster and smarter with Freshworks CRM Sales Cloud

Growth

For small sales teams who want to accelerate growth

 

$29

/user/month, billed annually

$35

/user/month, billed monthly

 

29

/user/month, billed annually

€35

/user/month, billed monthly

 

R499

/user/month, billed annually

R599

/user/month, billed monthly

 

£25

/user/month, billed annually

£29

/user/month, billed monthly

 

2,099

/user/month, billed annually

₹2,599

/user/month, billed monthly

 

A$39

/user/month, billed annually

A$49

/user/month, billed monthly

Includes

  • Contact & Account Management Maintain records and manage them using filters and custom views
  • Live Chat & Facebook Messenger Engage with website visitors and reply to Facebook messages using your chat widget
  • Built-in Phone & Email Connect with contacts using email and phone from within the CRM
  • Predictive Contact Scoring Get scores on every contact based on demographic information and contact behavior
  • Visual Sales Pipeline Track your deals in a kanban, timeline, or funnel view and get deal statuses at a glance
  • Collaboration with Slack Collaborate with your team on deals in the CRM, find these conversations synced to your Slack
  • 20 Workflows Automate repetitive tasks like updating records, sending emails, updating invoices, and more
  • 5 Sales Sequences Set up a series of automated steps to nurture your sales contacts and convert them
  • Custom Reports & Dashboards Work on top of default reports and dashboards to create business-specific reports and dashboards
  • Freshworks Marketplace Find your most-used apps in the marketplace and integrate them with the CRM
  • Mobile App Access Freshworks CRM on your mobile device

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ProPOPULAR

For sales teams who want to increase efficiency and performance

 

$59

/user/month, billed annually

$69

/user/month, billed monthly

 

€59

/user/month, billed annually

€69

/user/month, billed monthly

 

R999

/user/month, billed annually

R1,199

/user/month, billed monthly

 

£45

/user/month, billed annually

£55

/user/month, billed monthly

 

4,299

/user/month, billed annually

₹5,099

/user/month, billed monthly

 

A$85

/user/month, billed annually

A$99

/user/month, billed monthly

Everything in Growth, plus

  • Lead Gen Bot & Answer Bot Set up conversational bots to book meetings, qualify visitors, send default answers to common questions, and more. Freddy
  • WhatsApp & Apple Business Chat Receive WhatsApp messages and iMessages and reply to them using your chat widget
  • Smart Matches Identify duplicates for your contacts, accounts, deals and remove them from the CRM Freddy
  • 10 Multiple Sales Pipelines Create multiple pipelines to accommodate every sales process in your business
  • Deal Insights Find out if a deal is likely to close, trending, at risk or has gone cold Freddy
  • Product Catalog Create products across categories, add them to deals, set prices in different currencies
  • 50 Workflows Automate repetitive tasks like updating records, sending emails, updating invoices, and more
  • 10 Sales Sequences Set up a series of automated steps to nurture your sales contacts and convert them
  • Territory Management Create territories based on regions, business unit, etc.
  • Sales Goals Add goals for your team based on deal value and number of won deals
  • Custom Sales Activities Create sales activities that are specific to your business, like business lunches
  • Offline Mode on Mobile App Add records and access saved views offline, sync changes when you're back online

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Enterprise

For large businesses that need advanced customizations

 

$99

/user/month, billed annually

$119

/user/month, billed monthly

 

99

/user/month, billed annually

€119

/user/month, billed monthly

 

R1,699

/user/month, billed annually

R1,999

/user/month, billed monthly

 

£79

/user/month, billed annually

£99

/user/month, billed monthly

 

7,299

/user/month, billed annually

₹8,599

/user/month, billed monthly

 

A$139

/user/month, billed annually

A$169

/user/month, billed monthly

Everything in Pro, plus

  • Auto-profile Enrichment Automatically enrich your contacts' profiles using publicly available information
  • Website & In-app Tracking Find hotspots on your website for each contact, like frequently visited pages and clicked links
  • Deal Teams Create teams to work on specific deals
  • 10 Custom Modules Add up to 10 modules specific to your business
  • Field-level Permissions Decide the fields every user can access for contacts, accounts and deals
  • 100 Workflows Automate repetitive tasks like updating records, sending emails, updating invoices, and more
  • 25 Sales Sequences Set up a series of automated steps to nurture your sales contacts and convert them
  • Sales Forecasting Commit to deals and set best-case estimates to make accurate sales forecasts
  • Forecasting Insights Freddy suggests deals that can be committed to your sales forecast Freddy
  • Advanced Metrics Work on top of default reports to create custom, business-specific reports
  • Audit Logs Track the changes made in your account for different configurations - Workflow, Sales sequence, Territories, Plans and Billing and Account, CRM setting.
  • Dedicated Account Manager Your Account Manager can personally resolve issues and relay your feedback to us

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Why Freshworks CRM Sales Cloud

Understand your customers

Get a complete view of your customers’ interactions, segment them intelligently, and deliver personalized buying experiences.

Save time with automation

Streamline your sales processes, eliminate time-consuming tasks, automate follow-ups, and save time to sell more.

Engage smarter with AI

Score, filter, prioritize, and engage contextually with intelligent prompts from Freddy AI.

Prioritize the right deals

Freddy identifies deals that have seen a dip or spike in activity and suggests the next best action to nurture the deal further.

Boost sales performance

Interpret data effortlessly with visual analytics and make data-backed decisions to drive revenue.

Sell on the go

Everything you need to sell efficiently is on your phone. Organize your day-to-day tasks, collaborate, and close more deals from anywhere.