1000s of happy customers use our solutions

Sell smarter and faster with Freshworks CRM


Have conversations with context. Generate more opportunities.

Attract visitors, convert them into leads, run campaigns, and turn your website into a lead generation machine

Top Features:

Understand visitor intent. Track page visits and even actions on your site

Use AI-powered Chatbots to chat with them in real-time 

 Capture visitor information with customizable Web Forms 

Engage contextually

Increase customer engagement with personalization

Surface the best leads, communicate across a customer’s preferred channel, and personalize messages based on behavior.

Understand interest and engagement levels with the Activity Timeline

Focus on the best opportunities with Predictive Contact Scoring

Communicate seamlessly across channels - PhoneEmailChatSMS

 Close deals faster

Drive deals to closure with

AI-powered insights

Freddy AI helps you focus on the right deals that will drive revenue. Get insights across the funnel from lead to revenue with multi-touch attribution.

Find the best deals to close with AI-based Deal Insights

Collaborate across teams in real-time with Slack Integration

Improve revenue predictability with Dynamic Forecasting 2.0


Proactively nurture relationships. Help your customer grow.

Develop long-lasting relationships with customers. Enable sales and support to work together to help the customer seamlessly.

Bring sales and support functionalities together with the Freshdesk Integration

Understand your customers inside-out with a 360° customer view

Upsell and cross-sell to your customer base with Sales Sequences

Explore Freshworks CRM Sales Cloud capabilities

Understand your customers

Get a complete view of your customers’ interactions, segment them intelligently, and deliver personalized buying experiences.

Save time with automation

Streamline your sales processes, eliminate time-consuming tasks, automate follow-ups, and save time to sell more.

Engage smarter with AI

Score, filter, prioritize, and engage contextually with intelligent prompts from Freddy AI.

Prioritize the right deals

Freddy identifies deals that have seen a dip or spike in activity and suggests the next best action to nurture the deal further.

Boost sales performance

Interpret data effortlessly with visual analytics and make data-backed decisions to drive revenue.

Sell on the go

Everything you need to sell efficiently is on your phone. Organize your day-to-day tasks, collaborate, and close more deals from anywhere.

Scale your business with the Freshworks CRM Sales Cloud

Freddy AI

Your smart CRM assistant is here to help you close deals faster. Surface the best leads, make your teams more productive, and drive the deals that move the needle for your business using AI. 

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Mobile App

Get the complete Freshworks CRM Sales Cloud experience on your iOS and Android devices. Sell on the go effortlessly. Log calls, respond to leads, check-in to meetings, and analyze dashboards from anywhere.

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