Sales and Marketing
IT Service Management
Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
Get actionable insights across the customer journey and deliver highly personalized engagement with an AI-powered CRM.
Historically, sales and marketing teams have been tasked with finding and qualifying new leads, contextually engaging with them based on their interest and ability to purchase, and taking them through the purchase cycle. Thanks to AI and ML, these teams can automate many of their tasks like lead generation and lead qualification and change how they engage with prospects. AI enables marketing teams to ensure no website visitor is left unattended and also qualify them in real-time through AI-powered chatbots. Sales teams can distinguish hot and cold prospects, get visibility into deals that are likely to close and get ahead of at-risk deals and course-correct actions. In short, AI can help teams work better and faster by automating mundane tasks and helping you focus on building relationships with customers.
Freddy AI is here to help you understand your customers—better and smarter. Freddy AI learns from your CRM data to deliver insights, predictions, and recommendations tailored to your business and processes. Freddy pairs these insights with powerful automation capabilities to help you make
Freddy AI Skills are modeled to continually learn and evolve based on your business needs. With a keen eye for detail, Freddy identifies patterns that would have otherwise gone unnoticed, helping your teams engage better with customers.
Insights help derive signals from noise with deep-data predictions, suggestions, and next best actions.
Easily prioritize contacts based on the score and star ranking. Freddy learns from historical data like contact properties, engagement levels, etc. to assign scores to contacts.
Freddy’s deal insights helps teams make better decisions by delivering deal insights. Freddy analyzes and learns from historical sales data, activities, and engagement and auto-assigns prediction tag to deals.
With sales forecasting, sales managers and teams can keep track of their numbers from a single dashboard. Salespeople can marks deals as Commit or Best-case to identify deals they're confident of closing. Sales managers can use these predictions to make monthly and quarterly forecasts.
Actions boost your teams’ productivity by recommending the next best action across touchpoints throughout the customer journey.
Avoid letting contacts and deals go cold without engagement. Choose from Freddy’s data-backed suggestions of the next best action to drive your conversation further.
Reduce manual effort in rescheduling meetings and sales activities. Freddy automatically identifies OOO emails, analyzes the contact’s next available slot, and prompts the user to reschedule for another day.
Conversations focuses on customer delight by elevating the user’s self-service experience using intent-based NLP suggestions.
Reduce first response time on your website with custom flows. Set up bots to proactively interact with prospects, answer their queries, and book meetings on the salesperson’s calendar.
Automate customer delight by sending instant and precise answers to customer's questions. Set up the Freddy answer bot and train Freddy to understand question variants to provide the right answer.
Try Freshworks CRM for 21 days. No credit card required.
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