How employee adoption of AI can boost customer experience—and trust
Workers’ enthusiasm for AI can help win over cautious consumers, says Qualtrics’ top workplace psychologist
Laura Rich
2 mins read
A holiday gift for retailers
Freshworks CCMO Mika Yamamoto on the AI agent advantage for retailers of all sizes this holiday season
Mika Yamamoto
3 mins read
iPostal1 uses Freshworks AI to manage queries on 1 million mailboxes
Facing non-stop growth, the virtual office business needed a fast and efficient way to support customers and employees
1 min read
How customer service chatbots will up their game in 2025
Too many customer service chatbots deliver mediocre experiences. Smart companies are making these critical improvements.
Malcolm Koh
3 mins read
Insights and articles
Home (with AI) for the holidays
How gen AI and other advances are expected to deliver more personalized holiday shopping and CX
Jeff Davis
4 mins read
Why empathy, not just AI, is driving the future of business
Empathy can bridge the gap between technology and people, helping improve experiences for both employees and customers
Ashwin Ballal
4 mins read
Dennis Woodside at AI Summit: Getting started with AI
Freshworks’ CEO details a proven AI action plan
Jeff Davis
1 min read
Shep Hyken: How AI speeds ‘time to happiness’ for customers
At the Freshworks AI Summit, top CX expert explains how AI is redefining service
Janani Dwarakanath
2 mins read
The critical skill workers need in an AI-powered world
Workplace AI expert and author Matt Beane explains what interactional expertise is and why your career may depend on it
Howard Rabinowitz
4 mins read
Freddy AI Agent: A powerful new catalyst for superior CX and EX
Autonomous AI agents are transforming the way businesses provide fast, always-on service to customers and employees
Ramesh Parthasarathy
5 mins read
How AI helped improve service and employee support for these three companies
Total Expert, Woolacombe Bay Holiday Parks, and Kaizen AMS use AI-powered tools to solve issues faster and improve the experience for customers and employees
Derek Korte
2 mins read
Josh Bersin: Why we’ll learn to love AI agents
One of the leading minds in workplace tech sees a bright future for next-generation AI agents—and employees who work closely with them
Howard Rabinowitz
4 mins read