AI-assisted service
Exploring how intuitive, people-first AI tools benefit employees, customers, partners, and more
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ICYMI: AI loops, AI-ready data, and an IT job boost
Your curated briefing on the week’s smartest news and ideas for AI-powered service management
The Editors Of The Works
2 min read
The most AI-bullish industry is also the most overwhelmed by it
Financial services outspends every sector on AI and reports the greatest complexity burden. Here's what's driving the gap, and how some businesses are closing it.
Laura Rich
3 min read
AI’s real business payoff: abundance
In an interview with ComputerWeekly, Freshworks CIO Ashwin Ballal explains why AI gives agile enterprises the freedom to chase more ideas than their resources once allowed
Derek Korte
1 min read
The AI police arrive in August. Is your company ready?
States, countries, and the EU have been developing AI regulations—this summer they begin enforcement
Howard Rabinowitz
6 min read
The agile enterprise’s trick to winning with AI? Tidying up.
In a recent Fortune column, Freshworks CEO Dennis Woodside makes the case that mid-market companies winning with AI are outexecuting, not outspending, the competition
Derek Korte
1 min read
AI is only as smart as the context behind it
A conversation with Freshworks VP of product management Jason Aloia
Derek Korte
4 min read
Why most AI pilots stall before they scale
A conversation with Freshworks Chief Product Officer Srini Raghavan
Derek Korte
3 min read
Point your AI in the right direction
Know which problems to target and how to measure success
Dan Tynan
3 min read