AI-assisted service
Exploring how intuitive, people-first AI tools benefit employees, customers, partners, and more
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Turning service data into operational intelligence
Service data can tell a lot about how your organization really operates—but only if you know where to look
Dan Tynan
3 min read
The next AI shift in IT isn't speed. It's prevention.
Freshworks VP of AI Products Venkat Venkataraman on why "shifting left" means catching problems before they become tickets, and what it takes to get there
Silvina Gils-carbo
4 min read
ICYMI: Building AI skills, moving up the IT ladder, and slowing the AI roll
Your curated briefing on the latest news and ideas for AI-powered service operations
The Editors Of The Works
2 min read
The most AI-bullish industry is also the most overwhelmed by it
Financial services outspends every sector on AI and reports the greatest complexity burden. Here's what's driving the gap, and how some businesses are closing it.
Laura Rich
3 min read
AI’s real business payoff: abundance
In an interview with ComputerWeekly, Freshworks CIO Ashwin Ballal explains why AI gives agile enterprises the freedom to chase more ideas than their resources once allowed
Derek Korte
1 min read
The AI police arrive in August. Is your company ready?
States, countries, and the EU have been developing AI regulations—this summer they begin enforcement
Howard Rabinowitz
6 min read